Grow Early Education Kelso

I had a bad review put up about this company/ centre last year for something they had done. The big manager made me take it down for me to get my money back that they had fraudulently taken. They have done it again and think it’s okay to keep doing it. What they are doing is putting my family in financial hardship and they are not doing their jobs correctly at all and fraudulently taking money from my account without my consent or proper notification before taking from my account like it legally should be provided. My children no longer attend this daycare and they think it’s okay to be stuffing around with peoples financial lives and taking money from them without proper notification prior to taking money from an account. This company need to get better at their financial side of things because at the moment the way they are going about everything is classified as being fraudulent.

To begin with in September 2021 this service was fantastic. I started to notice about 8-10months ago that things started to go down hill a bit and started to notice a lot of the staff leaving. I have previously worked in the industry and noticed there was a lack of monthly observations, and when asked to fill out a daily diary on what my child ate they only did it 3 times in a couple of months. There is 1 handful of great educators there out of the whole service that I had interacted with, and most of them left. I had brought my issues up with the director and did not see any improvement after a couple of weeks. My child was involved in an incident where there was bleeding from the genital area which resulted in a hospital trip to rule out any foul play. Upon pick up that day I was only told that my child had a great day. It took 3 bussiness days for the service to find out what had happened, which shows there was a major lack of supervision in the yard space. This incident should not have gone unoticed and if correct supervision was in place, this incident 100% could have been avoided. I had to make a complaint to the Department of Education regarding this incident, along with the lack of observations, out of ratio etc. It has now been 3 weeks since I unenrolled my child, 15 bussiness days and I am yet to still recieve my refund from my account being in credit. I have emailed the service 3 times in the past couple of days to no response. This is not good enough and I am highly dissapointed in this outcome. This service has gone down hill and the reputation is turning bad.

We are so happy with the level of care our son (16mths) receives at imagine. Everyday we receive photos & updates on his day. The staff are friendly & professional and the centre facilities are amazing.

Haven't had a lot of interaction with staff. The 1 time i did left me with concerns for the safety of children. Not physical concerns or concerns of staff negligence while care giving.