The Cheesecake Shop Ed Square

I bought a cake from there today. Unfortunately I have to write such a bad review as the cake was not fresh and of poor quality! Please improve on your customer service!!! It's not hard to answer basic questions and treat your customers nicely. No wonder that cake shop is not busy every time when I go to Ed Square!

I have been here multiple times and have been served by Jasmin. She has always been very helpful in her suggestions and patient with helping me pick. I would be happy to reccomend anyone going here for nice cakes and excellent service.

I bought a fruit flan yesterday, it was nothing like before. The custard was dried up n hard. On top of the flan was full of whipped cream.

Was good... Prove below all it took was one sitting.

Great customer service and incredible cakes! Have tried many flavours and have always been impressed by the care and love that goes into each individual cake! The quality is unbeatable!

Worst Customer Service !!!We went there to buy a chocolate cake and just wanted to write happy birthday. We’ve told it to the staff and he replied it would cost 6$ to write it. We’ve told them that we’ve bought same cake on Penshurst last week and they didn’t charged us to write on a cake.All of the certain , there was a Lady who came out from inside and told to us in very rude manner that she was following the company rule. And I’ve told her, I don’t mind paying extra 6$ but just wanted to let them know that last week Penshurst cheesecake shop didn’t charged me anything. And she started explaining me that she don’t know about others but she is following the company policy in very rude manner.She was treating us like as if we were her staff. I guess when we reached the store the lady was yelling at staff inside their store. But it has nothing to do with us .As a regular cheesecake shop costumer , this was the worst experience I’ve ever experienced. Me and my family went there to buy a cake in very happy mood but after facing the behaviour , we felt very disturbed and humiliated .At the end we’ve decided not to buy from that shop . I think they should learn how to treat the costumer before coming in customer service. I would never ever go to this shop now in future!!!!!Thanks

Worst customer from Asia guy and women both. I want to order 4 cake for Iftar next week. He was not sure whether he had stock, but he was ready to take order. And did not want to cut the cake. He was straight on my face. We don't do cutting services. Both were worse in their jobs.

The lady was very helpful and cakes were amazing would definitely go backHighly recommend itJasmine was very professional and provided excellent customer service

Worst website in the world. I'm trying to pick a cake and it is autoscrolling up and down. I am trying order online and the page is reloading everytime I click submit.

Very rude customer service. The lady was very rude with me. She was very proud that it was her shop and shouting at me. Never gonna go back.