Reece Bathroom Life

Not happy with the service I received from stuart. I didn't feel welcome as a customer. He made me feel as if he just couldn't wait to get me out of the shop.When my toddler pushed an ottoman across the floor stuart couldn't help himself and even rolled his eyes.I was told my quote would be sent on Tuesday however still hasn't arrived by Wednesday evening.I really wanted to buy my taps from this place and now I feel like I may have to go someplace else.

Staff are rude. Complete turn off. I might have purchased some things (over time) but I can't get over how unnecessarily rude the staff were. It's mind boggling. One of them was eventually nice and somewhat helpful but then the other one just out of nowhere was rude and unhelpful. For no reason! I'm rather interested in a particular product they have (right now) but not sure if I can bring myself to go back there. I was leaning 50/50 between this shop and another one but I think the service here has made up my mind. If this is what I can expect before the sale imagine how bad it would be after the sale should anything go wrong! Maybe it's a blessing in disguise that they were rude upfront? Being nice to people is not hard. I just don't get it.

Stuart D is amazingly helpful and knowledgeable - I’m glad I stopped in!

Outstanding customer service from Muhammad Ismail at Reece bathrooms in Richmond. He helped me for multiple hours on different occasions assisting me in my bathroom renovations and ensuring that every possible decision had been considered. Will continue to go to him for assistance in the future

Great friendly staff, helped me with a small problem I had. Even though they couldn’t sell me the part, they sent me in the right direction.

Ensure you don't change your mind on a product once you have proceeded with an order. Reece Bathroom Life do not accept cancellations even when you've not seen your product, or you have not paid your invoice in full! I was told I could have my product re-shelved for 30% of the price ($200+), or try my luck to sell it on EBay! This is absolute thievery! I was told my product after my purchase was custom painted, thus why the supplier will not accept returns. I was not warned about this on purchase, which I should have been. I bought from Reece paying higher prices than other bathroom suppliers, as I was under the assumption Reece had a good name and customer service, I was so wrong. Show rooms do not stock everything and you are left to buy from online pictures. How can there be a no return policy? I am so upset and disappointed. To make matters even worse, my bathroom order has been pushed out to delays of 2-3 months!! How is anyone supposed to organise their builders when no real timeframe can be given. Absolutely disgusting service from Reece Bathroom Life!

Nick the salesperson was not only pretty flipping cool objectively but saved us a fortune. Oh I almost forgot, he even gave us a hell good chicken sandwich tip. Go the Fremantle Dockers.

Extensive and expensive bathroom stuff here ... enjoyable experience finding our stuff though.

Great customer service and beautiful showroom with a lot on display. The person I dealt with was very understanding and efficient

Great range, excellent service. Highly recommended. If you’re looking for parking there’s a fair bit around the street behind the store.