Elly's Shoe and Bag Service

Have done a few repairs for me now, which I’m very happy with. Staff were very understanding when I forgot to pick up my shoes

Elly is a good guy. Had a cheap back pack with a broken buckle. I opened a chat with him to see if he could fix it. He had the part and fixed it in a couple of minutes while I waited, for a very reasonable price. If you need this kind of repair service I recommend contacting him first and arranging a time. I've seen several bad reviews that probably would have been much better had the customer contacted him first. His help is... well, just the help. Don't expect the same level of customer service as you would from Elly himself.

The renewal of a short zip in the restoration a calf skin shoulder bag was not carried out as agreed to, in which old temoporary stitiching was to be removed and replaced with professional stitching. Instead glue was slopped around the zip ends, the zip itself and parts of the bag, defacing the item. Amateur workmanship.

Terrible job. Asked for my backpack to be repaired as one of the straps had broken. There is still glue on the strap and the stitching inside is awful, the old stitching hasn't been taken out and the thread is the wrong colour.

Caught an uber to elly's to have my vehicle key cut, he cut me the wrong key, so after a uber to the vehicle and an uber back to the shop, instead of being apologetic he showed me attitude.After he recut the key, it looked way off, I pointed it out and he threw the key at me saying if you don't like it ill give you a refund.I took the key, guess what, it didn't work.Stay clear of this shop!!!!

Elly is a lovely man who gave me excellent service, giving me free basic key rings as well as providing a receipt without me asking. However, I returned the same day to get a second set of keys cut and the man wearing a Toronto Raptors hat's service fell far and short from Elly's, seeming as if he just had no interest in being there.. I believe this is a reason why they receive so many mixed reviews in regards to quality of service.

Incredibly rude I found this shop on Google and called to enquire if he could repair my designer bag. He replied that's OK, just come. I also asked if I could come today or if I needed to make a booking. Since I live quite a far from his store, I sent him a picture to make sure if he could fix it.He responded okay, and he said to just bring it. so I told him I will come this afternoon.Arrived after an hour and a half after talked with him. He wasn't there. I phoned him, He said he just left and let me leave the bag and come back another day. I said I already told you Im coming if you was not here why not tell me then I can come on another day becasue I would like to discuss with you about where I wated to fix and cost. He began shouting at me said if im not happy then go aways go to another shop! dont come to him. OMG speechless. he was so rude!Please stay away from this store.

Same day repair of a bag zipper that nowhere else could fix.

I brought in a somewhat unusual key turned down by 5 previous keycutters as uncopiable. He fine-tuned a standard key size to match mine, and I was told to come back and pay him if it fit. Worked great and was happy to pay more than he charged.

Have been taking mine and my children’s shoes to Elly’s shoe repairs for over 20 years. Great work friendly service and the prices have always been very reasonable. I have at time had small jobs done for nothing. Yes I recommend Elly’s shoe and bag service.