Pasticceria Papa (Five Dock)

I think that the ricotta cake is amazing but over the last few years I have encountered the same issue every time I buy it. That is the base is raw. I can understand that it’s hard to tell if it has been cooked enough but surely cutting these cakes in papa stores would tell the business there is a problem. There is very little other than this cake worth tasting in the store.

We came here to pick up some sweets for a road trip. We have been to their Haberfield branch before. Lots of choices from sweets, pastries through to sandwiches and take home meals. The most disappointing part of our visit and how badly labelled the products are. There is a lack of price, description and dietary requirement signage. There is a big list of all product names on the back wall but again no description of any sort. It simply makes the customer service a lot more lengthy and awkward, having to ask their sales assistants what everything is, what flavour something is and how much it costs. Not all products are grouped together either, e.g baked vs sliced cheesecake are in different locations. We end up getting a baked ricotta cheesecake, a sliced ricotta cheesecake, vanilla and ricotta cannoli, various almond cookies and two fruit tarts. Baked vs. slice cheesecake is definitely a very different experience. Baked is more dough and resembles a donut. You taste the ricotta more in the slice form. The cookies were lovely, chewy and sweet, great with coffee even after 2 days. There were two different sizes cannoli but we were given the smaller ones. Again if there were labels, we would have requested what we wanted more easily. Ringing up out purchases were a mystery. Great products but marketing needs a lot more work

A nice place to come for breakfast or catch up for coffee. The pastry cabinet boasts all your sugary desires and the interior is spacious. The first time I came here was for my first ever croissant experience, and it could have been better if it was warm, but nice croissant.

Extremely disappointed with the cake.I bought the 'CASSATA SICILIANA CAKE' from their Five dock store for my wife's birthday and it was really bad.Firstly it looked nothing like the photo on their website, all vibrant looking fruits were replaced with strawberries and sweetened canned cherries. Also the sticky sugary layer on top of the cake was sickeningly sweet. This meant you couldn't eat more than a small slice as it was really very sweet.Second and most important was that cake was full of pistachio shells which was really annoying as you had to keep removing them while eating. This also made feeding cake to my 2 year old a nightmare as I had to smash the whole cake and look for shells (which there were many small pieces) before feeding.Considering PAPA's being such a big establishment, I hoped they would be more carefully with what they are putting in the cake. That too when I had ordered this 1 day in advance.Would never recommend this to anyone unless you want your guests to loose teeth trying to chew on pistachio shells.

A permanent sweets institution in the Inner West. Their baked ricotta cheesecake is a must try. It's like walking into sweets heaven in this shop. You'd probably spend more time and more money than expected. And that's not a bad thing. :)

Their Croquembouche Tower was awful! The profiterole cases were not firm nor crisp and the toffee was so thick and hard we couldn’t break them free.They were all broken by the time we plated them, most of it ended up in the bin because the toffee was so hard! I returned the cake but the staff insisted there was nothing wrong with it!

Brought Baked Ricotta cheese cake last week. Dough was not baked properly. Overall cheese cake was average. Hope they will improve the quality in future.

I used to love Pasticceria Papa. Their service now is lacking. I went to buy some cakes for a function. While I was waiting, I noticed the following:1. Female employee behind the counter having a rather long conversation with a male employee who was leaving the store having finished his shift. Neither seemed concerned about the customers waiting to be served. When he left, she went 'out the back' and disappeared, leaving customers standing, unserved.2. Phone was constantly ringing being ignored.3. Music was too loud.4. No clear place to stand for service. I know the sign says to queue at the register for service, but first you need to look in the cabinet, and then some people get served at the cabinet, and some don't.5. Prices not visible on any of the cakes. Tell me I'm wrong, but I think you are obliged to display the prices (?) Even if not, we have to ask and that holds up the proceedings somewhat.6. A rather nice lady came from 'out the back' and served me. At first she assumed I was being served, so I had to let her know that I wasn't. She was efficient, helpful and friendly. Alas, not enough to have me return as a customer.I'll find another patisserie in the area for my next function. Papa's has lost its customer focus.

Got a cannoli tower, my advice is too get mini ones... as we got the normal size and they are just gigantic! But looks so good. The chocolate to stick them together is very thick... (which I’m not a big fan of) but might be good for keeping them in shape!It’s all for the photos right!

Quality has dropped. Disappointed with the cake today. Cake felt old as the base had become dense and doughy. Just be mindful to ask for a fresh one or they’ll give you an old one.