Officeworks Bundoora

I wanted to say a really big thank you to Jamie (PRINT AND COPY DEPARTMENT) at Officework Bundoora. So often only complaints are the only feedback that is provided by customers, but I was so impressed with the service I received that I thought it was only right that I send this testimonial. Well done!!!!!

Agree with other reviewers - absolutely terrible customer service at Officeworks Bundoora. In fact, I let my child climb on their counter so someone would acknowledge I existed and serve me after an extended wait period. I was then incorrectly told that I could not take a photocopy of a page in a book for my child’s education project. We will NEVER go back.

My recent experience with officeworks, Bundoora Officeworks in particular, was very poor customer service. I had a click and collect order that was ordered on the 17th of December, it said would be ready on the 21st to pick up. Because of Christmas I gave them a little time and rang them the week after, was on the phone for about an hour as they were unable to find my order that apparently arrived? but the person on the phone then said hadn’t! (Assuming they lost it)So I waited for the new year, as the man told me to wait for a text to pick up my order. Rang them again on the 9th again. The First Lady hung up on my didn’t want to help me. Second lady told me I had to ring a number because they can’t track the click and collect from there end. Rang the number for the lady to then tell me that it’s lost so she’ll give me a refund. I advice officeworks to train staff better, as an alternative way of making the customer happy would have been to refund the order still send it express post to my house to rectify the problem and all the time waisted tracking my order that was a click and collect. Mind you it was a $10 item that was sentimental, although officeworks has shown that they don’t care about there customers.Do better.

Early morning print and was told by a staff member ‘can’t you see I’m busy!’ as I was standing away from the counter typing the ‘print me’ email into my iPhone for document share, wasn’t even looking at anyone.Very rude through the process, I thanked for the print and left quickly. Wouldn’t recommend as other staff seemed to follow suit also.

We just came for a print out and took one hour to attend us. Don't know why these people are doing here. Very bad customer service.

5 stars for customer service alone. Thanks to Miriam for going above and beyond at the print station. She made it easy to get things right and was happy to help with with my mistakes, will come back for sure. Absolute hero.

If you know what you're after stationary wise, its an in and out affair. No issues with that.However, my recent experience in the Print Copy section seems in line with others; that they are understaffed and the staff are on the slower side to process things. During very busy periods you can be in line for a long time. Other times it is very fast.Also be warned, that the certified" passport fotos will FAIL COMPLIANCE at Aus pos for being too yellow/green. Auspost bundoora square re took the passport fotos and printed them 100x quicker than officeworks."

Horrible service! I’ve been to this store on multiple occasions and every time the staff ignore customers, especially in printing.On one occasion, I needed help with printing and this lovely lady Naomi assisted me, amazing customer service!She asked three colleagues behind her a question and to authorise opening the cash register and they all looked at her and ignored her! And then one them rolled their eyes. Absolutely appalling.

Hi my name is Anthony and have a message for Officeworks Bundoora I behalf of my father and mother Giovani and Rose.I’ve never seen such an honest and knowledgeable person like Mark at Officeworks Bundoora. I came into purchase a laptop with my wife and I was overwhelmed with so many options on display. As we are not technologically minded being both in our early 70”s, Mark asked us all the necessary questions for our needs. He explained to us which was the right laptop to purchase and explained all extras that if needed for us to purchase. Made it sound so easy and we are very happy with our laptop. It’s exactly what we wanted.Fantastic customer service to Mark and the Officeworks Bundoora team.

Came to grab some urgent exercise book 10 mins prior to shop close. The door was open and I entered the shop. The staff ran to me shouted on me to leave the shop as printing is closed. I mentioned that I am not doing any printing but needed some exercise books for my son for school tomorrow. She was yelling in the shop throughout with other staff that why people have to come this time.I have explained to her that I went to Epping officeworks but as they were was out of stock I had to run to Bundoora as they were in stock as informed. I tried to call Bundoora officeworks but no one picked up the phone. When could find the item as the shelf was empty, she was yelling from distance to leave as only 5 min left to 9. She stated that Epping store should have called the Bundoora store to check stock and just not send us by seeing online. She denied to have the item at all in their store. Then showed her that it is showing stock in a Bundoora. She has been very rude and loud throughout the conversation. The other staff were starting at the way she was behaving to me. I asked her name but she denied to say her name and said she wouldnt give her name to customers, didn't have a name batch either. Had a very bad customer service, didn't care for the customers.Negative star feedback