Plush Maroochydore

Recently purchased a new modular lounge, the in store experience was great but that’s where it stops, we had booked delivery for a Wednesday, Wednesday comes around and we didn’t hear anything about our delivery time, we call to find out what’s going on and they say it isn’t being delivered, we weren’t notified of that change we had to phone for the information. The following Wednesday our couch is delivered, however it is delivered with a rip underneath, a big black mark on the back and two missing cushions. We paid delivery for a couch that isn’t even complete, now no one will give us any information, we have an incomplete couch and no matter how many times we call we are told they have sent an email. How hard is it to make a phone call to at the very least chase up our missing back cushions so we have a complete couch.

Worst craftsmanship and after-market service I have ever encountered. Do not waste your time with Plush. You will wait over 4 months for your $4500 sofa to arrive, it will feel nothing like in the showroom. The springs will start to fall apart after a couple of weeks. The lumbar section will have zero support and destroy your back whilst the upper back rest will be rock hard. The premium fabric that the salesperson talked you into will start pilling after 2 weeks, despite paying extra for the 5 year fabric protection warranty. Plush, after many weeks of chasing them, will send an independent contractor" to assess the faulty sofa

I went to the Maroochydore store after looking online for 'comfy couches'.Plush had good reviews, so I popped in to have a look.The sales assistant Roni was very helpful, even moving small pieces of furniture around in the store so we could get a feel for what the couches would be like in our house.We are looking forward to the delivery of our new chairs

Outstanding service from Kate Jordan who assisted me in my selection of two sofas. I was having difficulty with selecting the right colour and Kate offered without prompting to come round to my place with all the swatches to help make a decision. Outstanding service ! So refreshing to find someone passionate about what they do. Well done...I know its going to be a long wait but am looking forward to having my new furniture some time in the future...Thank you

Beware using these big furniture chains. I came into store and selected a L shape lounge and salesperson emailed me the quote and paid deposit online with banking details then my order becomes an online order which now means that the store cannot assist me any further.My couch was delivered after 3 months of ordering it and came dirty and was missing the feet. As now I can't deal with the store as they pushed the buck to the online people I have been waiting 2 months for feet to my couch. Still waiting for plush team to attend. Don't waste your time and money on these people. I'm disappointed and disgusted with the way this has been handled. I will take this up with the ombudsman. Received faulty goods and defects.

I bough a Lounge and waited almost 5 months to get it and unfortunately it came with couple of defects including few stains.I went back to the shop to discuss and show the photos and was told to contact Care team over the phone. The problem is that no one answers the calls even if you wait over an hour on the phone. I then contacted the shop again and also the delivery Team as the Care Team"

I cancelled my order on the same day (23/04/23) just a few minutes after leaving the deposit. The salesman Peter was awesome and very kind. The paperwork says the refund takes 3 working days to be done. I have called a few times to have my deposit back and always I have heard a few excuses telling me the refund was on the way. Today is 05/05/23 and I'm still waiting. This is unfair to customers and also against the law. Could you please pay my refund?????

We received our plush sofa a week back. We ordered it 3 months earlier. disappointed with finishing. It's not something you'd expect in a $10K range sofa. Also Plush delivery guys damaged our door. Still waiting for Plush to contact and resolve these issues.Update after 12 days with no response: Followed up today again, and they agreed to send a repair person to replace leg within 12 days time. Door damage was repaired today, waiting for another 2 days to see paint condition.Update: They fixed the issue with sofa. Great job!

Enjoyable plush experience.Professional customer service that guided us through our sofa indecision, resulting in us buying an awesome modular sofa.Thanks Plush