FedEx Station

I was home the whole day, waiting for my parcel. The delivery driver didn't even sound the horn or knock the front door. A FedEx van zip past the house, and after 1 hour, I got an email of an attempted delivery, but no one was home. Long story short, I had to drive 1 on a half hour the next day to pick-up my parcel. Angela, the manager, was very nice on the phone and the staff at the depo was also very helpful. The blame goes entirely to the driver.

Been shipping a lot of industrial machinery all over Australia. Tried TNT (now FedEx) Brisbane (Redbank Depot) several times a few years ago, we would drop the items to their depot, but there was always a problem with how it was packaged or strapped to the pallet, really nit picking stuff, and the receiving manager was an @ss.Several occasions they refused to accept it but we never had a problem with any of the other 8 or 9 carriers we use, especially Northline Freight across the road, they always take it and not had any damaged freight arrive to customers yet.Stopped using TNT/FedEx about a year or so ago, but thought we would try again to see if things had changed. I got there and mentioned our past woes to another staff member there who was nice but they said it wasn't any better, in fact it was worse since FedEx took over. Same receiving manager comes out to scrutinise the pallet, with the same authoritarian attitude he had every time we came last year.Think we are done with TNT/FedEx for good. Our business is growing but they will not be getting any more of our deliveries, Northline / HiTrans / Followmont / Jim Pearsons / Toll have friendly people and each can have a little more of our pie, even if/when TNT/FedEx might be cheaper for a particular destination.

Their customer service phone operator, and two people who worked in depot pickups were super helpful and polite. They made some calls for me and arranged things so I could pick up my package earlier than scheduled. They really saved the day.

Pretty disappointing with their package delivery. An international priority parcel has been sitting in their premises for the last 6 days with no action after repeated phone calls. The reason given by the FedEx operator was that there were too many parcels to deliver is just not acceptable.They kept promising that the package will be monitored for progress and be delivered the next day, but yet to see any action.

Driver never attempted delivery. Was home all day, didn't see any van pull up and I didn't receive any card to say we've missed you". The parcel went straight from the Redbank Facility to a random newsagency point I had never elected to pick up from."

Even though I had sent two emails backed up by a conversation with a representative. I came to collect a package and was told that it was there but it would take another 12 hours to get it to the collection counter. To add insult to injury although I used an disabled car park as pictured.The security guard immediately came out of the reception and told me that I could not park there. When I pointed to the disabled permit displayed my windscreen. He then informed me very aggressively that I was not handicapped enough and I should move as he had been instructed by a member of staff to tell me.Clearly a Toxic workplace that has aggressive workers that apparently know more about my military history and injuries than my Specialist and Doctors do.Without a doubt the worst place that I have ever visited too the extent that I feel sorry for anyone that works there.

I would give 0 stars if possible. Waited at home all day for an important package, only to be told there was an attempted" delivery. No calling card left. Highly incompetent delivery drivers. That's your one job

This has to be the worst freight depot in Aus. How does this depot still operate with such poor service, no care in the world when small business pay huge amounts of dollars to send pallets of goods, tell outright lies to my customer and to me.. back through the call centre. No contact number to call directly, dont reply to requests, ignore delivery requests.Disgusting

Still waiting...We should be allowed 0 stars, because as of the present moment I've had absolutely no service. 3 days waiting for a pick-up. No follow-up, no calls, absolutely disgraceful. Their call-centre (I presume located in the Philiplines) is next to useless.. but then again it might not be their issue.. because all they can do is SEND AN EMAIL?! How does that work?! Needless to say.. it doesn't.

Horrible, Horrible service! Been following up on an urgent delivery since last Friday and haven't heard anything. The case manager didn't even call back to update us after giving their team almost 6hours to get the parcel on-board their delivery team!!Ridiculous support. Also, the delivery person added a note to the tracking sheet that they dropped a 'missed card' but there was none found on my property though i was home all day and didn't hear anyone come by nor ring a bell or drop the 'missed card'.