The Ritz Resort

The staff were great to deal with and very friendly. The property was ideally located, close to shops, beach, parks and transport. The property was well maintained and clean. The room we had was spacious and was a great size for a family with older children. There was also a heated outdoor pool which we really enjoyed as it was quite deep and it suited adults and older children rather than younger children. The whole family enjoyed their stay here and I would recommend it.

What an absolutely amazing experience- ill definitely be coming back ! We made a last minute booking to come up here for the weekend with a 3 other friends to try on wedding dresses with the bride to be. Everything was spot on for us. From the personalised above and beyond hospitality through to the spacious and very comfortable rooms. Superb location right next to the beach and a stone throw from the main strip, there is no faulting this boutique resort style hotel. This beautiful building has an Old Hollywood charm to it that is hard to find these days. If I could give more than 5 stars I definitely would. Thank you!

Its good - Showing its age a little, but there is a lot to like about the place. Location is great. 4th Floor has sea views. Pool, spa, roof top BBQ - really good. There is a gym. Don't usually stay in the Gold coast area, but if I need to go back, I will call them first. Reception was always friendly too.

We stayed here from 24/2-1/3 2022, our stay was excellent with a clean decent sized apartment, comfortable beds and ample amenities. If you’re looking for a modern, comfortable stay with the beach and shops in close proximity this is the place to go. Staff are lovely, friendly and always have a smile on their face whilst walking through reception.Booking directly reduced our accomodation by 5%!. Will be back next time I’m on the Gold Coast :)Thanks again,Nathan

It is a well run 3 star apartment complex close to the beach. Rooms were clean and well maintained. We had 4 blokes on a golf trip with 2 single beds in each bedroom. The single beds were quite small. At 6 foot tall my feet are out the bottom of the bed.

Not a 4.5 star apartment as they claim. Your towels don't get changed every day. The beds don't get made every day or every second day. It needs a really good cleaning before new guests arrive as there is a lot of dust on the fixtures. Apart from that the location is great for families. I think a lot of these places need to invest in updating there wall plugs to allow users with usb devices to charge these devices. Regardless of this review. I would return to the Ritz next year as the staff are fantastic. The location is central to everything and away from the very busy side of the Gold Coast. And no I was not disappointed at all. Just accept the feedback as a learning experience...

Checkin experience was terrible, no proper communication & coordination among their team, was running around just to collect keys. Rooms, living areas is acceptable but toilet is dated. Toilet flooring is hard and too cold. Price is reasonable but no facilities at all. Will not stay again.

Continued from previous review :She then came out and with a patronising smirk on her face said to me, that she is sorry but the transaction does not appear on her statement, but she is sorry that everything turned out this way, and offered for me to stay longer with them at the cheaper rate whilst quoting the higher rate to me, and offered a bottle of cheap wine. Which could hardly be considered as apologies after the damage that she had done.Basically the management of this place has customer service as the least of their priorities and has very little regard or understanding about the guests that are there so stay and trying to enjoy their hard earned holiday break! Would highly recommend to get accomodation at Pacific resort at 2 Albert ave Broadbeach, they would be on the opposite side of the spectrum to these business owners/managers, who will actually do what they can to make your stay wonderful!

We (myself, son, daughter in law and 2 small children) had a great week here. The staff are helpful and friendly and the location over the road from Kawarra beach is perfect. It's a very short walk to Broadbeach Mall for restaurants and shopping. Well stocked apartment means you can self cater. Highly recommended. Kath Engebretson