Cash Converters Moonee Ponds

Now listen people,I’m not taking sides here...But, like every 2nd Hand Seller/DealerNot everyone is Happy/Gets Deal they wantLike life that’s just Tha Hand were dealtDon't Blame Staff for not knowingThey are Only “Human” like “Us”Not Robots!...Always Ask!, before you assumeAs you could be way off“Respect for Respect”110%! Alwayz been case when I’ve dealt with themInter personal communication skillsGo a long way...Grrreat Job Guys!You do your Best, Not Alwayz Best situationAnd Dealing with certain people can be a HeadacheI’ve seen it with own eyes! A Nightmare!...10/10

Happy with the service and great price on my smartphone

Wow, I must say - this is by far the best customer service I’ve ever experienced! Sarah was so friendly from when I called in, to when I came into the store. She was welcoming & spent all the time necessary in making sure I left satisfied. Unfortunately, the amp I bought didn’t work when I tried it at home but all the staff including Sarah, were all very apologetic & gave me a refund on the spot. I never write reviews but Sarah, along with the other workers definitely deserve all the credit. Will definitely be back & referring More people to. Thanks a lot!

Excellent Customer Service Feedback for Omid at the Moonee Ponds Victoria store, he has gone above & beyond my expectation of customer service with my Mitsumaru TV, I really appreciate his Excellent, Professional & Compassionate customer service skills, I really appreciate the level of service I've received.This is the first interaction I've had with Cash Converters & it's been extremely positive, I will definitely consider Cash Converters in future & will recommend to my friends & family due to my positive experience with Omid at Moonee Ponds.Thank you very muchRegards, Farouk

Absolutely horrible sold me a faulty Nintendo switch tried to return it during my warranty and wouldn’t take it back and only offered me half my money back would not recommend coming here and will not be coming back to this store ever again absolutely disgusting and rude when trying to explain what was wrong!

I recently saw an item on their Gumtree account which was literally priced higher than new RRP. The same item was available in a variety of music shops so I politely messaged them with a link and asked if they were negotiable. They replied back with a new price, but it was still so close to the new retail price that I told them I’d be better off buying new so I would get a full warranty, box manual etc. They chose to ignore my message (fair enough). I’ve since messaged them again twice now, politely asking for a more reasonable second hand price and they’ve simply decided the best course of action is to straight up ignore me. I can see that they have viewed my messages, apparently it’s simply easier to ignore a potential buyer. I had money ready to go. I was polite in every interaction with them.I work in the exact same industry as this company, and never once ignored a potential customer query and in fact I made sure that I would reply to every question in a timely fashion. It’s not that difficult.I have come to the conclusion that Cash Converters only care about profits and couldn’t care less about giving people a good customer service experience. I realise that that is a sweeping statement and is not indicative of the many great staff members their stores have, but as a whole, it’s obvious that they’d rather try and milk every last cent out of a product.I’ll give other more deserving second hand retailers my business from now on.

I have used the Moonee ponds store several times over the years & found their staff friendly & knowledgeable.I have always walked away with a fair price for what I've been looking to sell.I would highly recommended this store.

I bought an item recently off the cash converters website which came from the Moonee Ponds shop. Item arrived very quickly, in exactly the same condition as was advertised and I got a great deal on the price too. Very happy with their customer service!

Great retailer to deal with. Good prices and they look after customers. Communication excellent. Fast delivery. Overall good experience.

I called in advance to put the FIFA 16 XBox 360 game on hold, which is now a retro game and not easy to get. I spoke to Nick who provided great customer service on the phone and then in person. Really top bloke, top service and it is easy to tell he really values customers and his job. I have used the services of Cash Converters Moonee Ponds previously and it is a very good store.