Tweed Pool Shop

Amazing staff, Family businessAlways friendly, always helpful and honest. Will not go anywhere else after using this business. Thank you for such a great experience and such fantastic customer service.5 stars!!!

Extremely disappointed with the service I received especially the after sales serviceI purchased an expensive c30 pool cleaner 12 months ago and recently had an issue with it under warranty. It took 2 months to resolve, 5 weeks of phone calls and no response plus many visits to the store and many different versions of reality. When I eventually got it back it didn’t work so a representative from maytronics Australia ( the manufacturer)came onsite and diagnosed the problem in 5 minutes(it took another 3 weeks to get the part)I had another issue with the latch on the filter basket took it in last Monday with assurances they would get back to me they didn’t. I waited a week to hear from them and I finally rang them back on Friday to be told it wasn’t covered under warranty. Rang the manufacturer and they confirmed it was covered by warranty?????I cannot in good faith recommend this business and suggest that if you wish to avoid the aggravation frustration and disappointment I have had to endure avoid any dealings with them

Needed a replacement for a cartridge filter. I wasn't sure of the dimensions of the product but she was happy to help and got me what I needed. The lady was super helpful and sorted me straight away.

Had filter fail. They took it away for testing and 2.5 months later after 2 shop visits and phone calls brought no response we were told new filter reqd. We bought elsewhere.

MARK HAS LOOKED AFTER MY POOL FOR 15 YEARS ALWAYSGREAT SERVICE FRIENDLY HELPFUL ADVICE EASY TO DEAL WITHLOVELY FAMILY BUSINESS I CAN HIGHLY RECOMMEND THEM

Best Pool Shop in Tweed Heads, Mark and his team provide expert advice and support, when things don’t go right with your pool and equipment. Mark has recently completed a full renovation on our pool. A very stressful time for us, we couldn’t locate anyone with the expertise to do this, until we found Mark. Our pool is looking fabulous once again. Many thanks Mark and team - you guys are the absolute best!

We contacted Mark for issues with our filter not pumping water . Mark was happy to come by straight away , assess the situation and provide an affordable solution. He also suggested us a few extra tips so we can manage any little issues in between, & not spend $$ where isn’t needed. Mark is honest and reliable and would would absolutely recommend him for his services.

Great customer service and they really helped me out. Thank you very much. I recommend anyone to go to the Tweed Pool shop. They are awesome.

Been using this pool shop for 18 months.Best service I have ever had.Genuine, honest and just a good bloke.Had a sand filter fitted, new light and pool is serviced every month.Never ever had a problem.