Shiels Jewellers

Fixed a bracelet for me and then told me it was worth WAY more than I realised. Made my day!

Please be aware of products that you buy from Shiels. I bought this necklace hastily last week (28/11) from Macarthur Square and tried to get a refund today (5/12) because of all the black spots. I noticed the back spots on Monday when I looked at the necklace and called the store, who asked me to bring it in. They just cleaned and said they can't give a refund. The necklace has still got some of the black spots. Apparently there's no warranty. The sales person said although the online store says refund, the actual store is different and does not refund. I will be writing to Consumer Affairs about this, but you all be aware!

MacArthur square store.Sarah has treated us each visit with kind friendly second to none customer service. Looked after us on price and had our best interest at heart. Have dealt with Misty also in the past and the other staff have always been 10/10 in their customer service.

Went and saw Misty at MacArthur square and she was such a great help. Went above and beyond to help me get my ring in needed. Would definitely recommend!

Thank you to Sarah and Michellene for helping me find the perfect wedding ring for my partner. The caring, attention to detail and the passion you guys have is amazing! Thanks so much for the exemplary customer service!

Sarah was able to assist me in choosing the perfect gift for my parents this Christmas. Best sales assistant hands down!

People beware if I could give 0 stars I would Absolute terrible quality jewellery I purchased a necklace 9k solid gold from this shop for $900 after wearing the chain for less than 3 months black started forming on the links of the chain with a rainbow tinge through the black. I went into the store to complain about this and asked for a refund they proceeded to advise me that it just needed to be cleaned and it was my skin that caused this So I gave them the chain to clean and patiently waited in the store. The store was unable to successfully clean the chain and asked if they could send the chain away for assessment after waiting 3 weeks the store contacted me and advised me that the chain was in perfect condition and it just needed to be cleaned. Why sell a cleaning package with the product if it needs to be sent away to be cleaned gold should not do this and to make matters worse they even tried to sell me a cleaning solution and advised me to clean my chain every 2 weeks so this would not happen again. I will be taking this to fair trading

Sarah was such a kind helpful person made me feel comfortable spending a big amount on a necklace. I’m absolutely in love with my chain, so much that Iv bought mum in to get a new chain too. Thanks so much for everything

I don't always write reviews, but doing this cause of an amazing experience. Was here yesterday to buy a 'single' bracelet for our one year old nephew. Met your staff Nathaniel. He was presentable, convincing with great knowledge of Shiels' range of products and advice and assistance to recommend your products. We ended up coming back today because of him, and ended up getting gifts for the parents and siblings aswell.He's a great asset to your business. Thank you.