Compass Cars Newcastle - Accident Replacement Vehicles

Completely unprofessional, tried to overcharge despite previous email correspondence confirming agreed rates.

Cochroaches the whole organisation

Beautiful staff and a pleasure to deal with. Lauren was super kind and helpful!Thanks guys!

Hi, I run a fleet taking people to Sydney from newcastle, one was involved in a no fault accident, but a company used by compass, right2drive, believe that cos we have other cars in our fleet, we don't need one,the vehicle involved was a 9 seat van, our other vehicles are cars, we can't transport, 6-8 to airport in a sedan. This wasnt an issue when I was in an accident 9 months ,we got a car, no issues, be careful , not happy at allThi

Great staff very helpful and friendly they went above and beyond to make sure I had a car when I needed it

My two vehicles were written off by a truck (first time been in an accident but with both cars) so had no transport) so I found compass claims and well they did organise it quick they told me to keep in contact. Everytime I tried to call Newcastle depot I kept getting diverted to a different office (about 12 times) I got sick and tired off it I gave up I even texted the manager to call me back !!! Anyways I gave up and started to call head office instead I had to drive to Queensland and had to make sure car would be insured to go up there they confirmed it was and I told them to tell Newcastle depot to call me. Anyways I get back from my qld trip to a text message saying “please call” I called and we’ll they wanted the vehicle back because of lack of communication ?!!!? they must be whacked outta there mind !!! Anyways I’m glad I went with a different company and if I’m ever in an accident again I will defiantly not being using this group !! Not only that the insurance company says they have been in contact with them.. so really I don’t see point of communication if they are communicating with insurance ..anyways worse experience. Only thing that was nice was the lady that dropped and picked the car up

Second time I have used Compass after a friend told me about their workplace using their services. The second time was even easier than the first, with my hire vehicle dropped off the same day my claim was submitted. Very easy, great hire cars, friendly service!