MotorOne Autobody - Knox

Great service by Maisie and Dave. Assessment was quick and was offered a coffee while I waited.

I'm very pleased with excellent service by Leigh, very considerate, proactive and think for the customer. Leigh came up the innovative solution for the needed repair which saved time and cost for all parties involved. Jobs they did come with lifetime warranty.

Had my partners car repaired here through our insurance company after the insurance company led us to beleive the car would be booked straight away this was not the case it was only for an assessment which I took the car down to motor one and dealt with Ray he was an absolute gentleman although the insurance gave us the wrong information Ray went above and beyond to make this as easy and painless as possible, the car was finished ahead of schedule and with excellent quality very happy customer.

Thanks to Lee and his team for doing an amazing repair job on my 2022GWM.

My car was fixed at MotorOne and the work was finished earlier than I was told which was really awesome. The repair team went above and beyond with their work and I appreciate their efforts and time spent. When I got my car, it looked almost like a new one. That's how good the work was. Worth every cent!

Prompt professional service. Body repairs like new. Very highly recommend.

Have recently had two cars repaired by Phil and the friendly team. Really happy with the results and was far better value than another quote we got. They even went the extra mile and cut and polished the light covers on an older car that had become really cloudy with age - made them as new and was a free addition to the original scope of work. Highly recommended!

This business is staffed by lovely caring professionals a specialShout out to the receptionist Sochi who lives my phone case. And a manager Ray who joined in the fun and who also went out of his way to price an item for me. Excellent job

Very poor communication, unreliable. after 6 days of no progress for repairs/inspection the vehicle ended up being taken to another repairer via tow truck after being mucked around. The staff didn't even know where our car was at one stage when enquiring about the progress! Even though it was sitting" in their yard! 1/5 star."

My insurance company allocated MotorOne to repair my car. I was given a 2 week ETA for completion when I first dropped it off. The ETA was changed without a phone call from MotorOne. Communication with me as the car progressed was non-existent. I called every 2nd day to get updates on my car and I spoke to the SAME MotorOne representative every time. The day before I went to collect, I called to get the all-clear that my car was ready, I was informed that it was on track for collection. Collection day: I called in the morning to get an idea of the time for collection, and they said they would call me. I hadn't heard anything all day. I called again at 1630 to see if the car was ready? They said it wasn't and would have to wait the following day. So I arrive mid-morning the following day, one of the staff walked me to my car to find a part of my rear window missing! The member of staff who took me to my car pointed it out and said that the part was on back order - remember I had called every 2nd day for updates - not at one point, did the staff inform me of this. I was told that it would take 4-6 weeks and it would only take the time in which I could enjoy a hot bevy for them to install it. Now I am not local, so I was far from rapt about a 45min trip one way for them to complete a task that would only take 10-15 mins, only for me to get in the car for another 45mins. I do not recommend MotorOne based on a lack of clear communication with the client alone. Sadly, I can't think of anything they could have done, after the fact, to improve my situation. But for the sake of your future customers, focus on staff learning to better communicate with your customers - if the customer has to chase you up, it won't go well for you.