Age Up Health

Terrible. I had an appointment with a consultant from Age Up Health, where I had to travel 40 km's to my mothers home. Not only didn't the consultant , Emily, not arrive, she stated that another worker, Rachel, had telephoned to ask for a morning time instead. I checked my telephone messages and there was no such message left. I then spoke to the owner, Grace, and all she could say was that I trust all or my workers (in other words, placing me in the wrong and then said, I don't think this is the agency for you and hung up." All I know is that I arrived for the appointment on time and expect conscientious responses. There was none of that from any of the staff at Age Up Health."

Pathetic. They received reactivation code 21st April 2022. It's now 28th May 2022 and still no carers. Palmed mum off to Mable who did a no show. No accountability. They can do no wrong. So rather threaten me with maybe they're not for mum. What a cop out. In Brisbane they are still trying to get accreditation and use another company for compliance. No doubt someone will contact me with a threat and all my fault. In response to your response, I have the email in writing admitting Lets Get Care failed to activate the referral code, so I was left for 8 weeks without care, empty promises and You and Lets Get Care collectively chose to hold onto the approx amount of $20,000 plus to the last minute when My Aged Care also confirmed you were not even recorded as the Service Provider. So please, don't blame me. Take Accountability for your collective stuff up. You tried to send a Mable person who was under the influence of Beetlenut... although not illegal, its the same as having an alcoholic drink before a shift and being under the influence. I question your care.

When you need disability equipment and get it in 1 day that's what I call service. Best decision made was to switch to AgeUp Health to have prompt and caring services and outstanding carers thanks AgeUp Health