Centre Com Richmond

Please be aware there's a super restrictive pricing policy. 15% restocking fee on items that are open (not used). Also, no price matching available. Plenty of alternatives that are more consumer friendly.

Good products at a good price, below average staff members. Didn't acknowledge me and were very dismissive when I asked a question. Simple things that make good service. There was no one else in the store other then me and 2 work colleagues.

came down to buy new ram, great people and good service.offering me a free rain jacket on my way out to stay dry as it started raining when I entered. so grateful, would recommend.

Great store , professional and freindly staff who will go out of their way to help and make sure you get the right product. Thanks to Thomas for all your help and going above and beyond , amazing customer service

Excellent tech support provided by David. He walked me through his troubleshooting steps and at the same time, respectfully educated me on next steps. I've been building PCs for 20 years and his knowledge, approach, and customer service skills are outstanding. Bravo David! HIGHLY RECOMMENDED!

Kaisen was very helpful. I needed two monitors to connect to a MS Surface Dock. He directed me to monitors that were cheaper than competitors and then the MS website to ensure I had the correct connectors. Overall, I enjoy using CentreCom Richmond as they make my life easy!

I hate leaving negative reviews as they can be quite harmful to a business, but I have been left no choice by the customer service experience that I had that was of a lower standard than that of the earth’s crust. Consumers need to be warned of the run around you will receive, especially when it comes items that are often ordered for the purpose of business.I placed an order for four identical hard drives on their website. The live stock showed in-stock at 7 of their 9 Vic based stores, so that told me there was sufficient stock across the network to place an order (the system allowed me to order all at once). I selected courier delivery as I wanted them shipped faster and safer than what Australia Post had to offer at cost of $16 extra. After waiting 5 days, I had not received any shipping notifications so I decided to follow up as I expected the delivery time to be 2 days maximum. I called their online team direct and could not get a definitive answer on when I would receive my order or even if it had shipped. After requesting I get a call back by COB Friday on the status, I didn’t receive any updates. I had to wait until the Saturday to find that they still haven’t found the stock. They told me two units would be shipped from the Richmond store and two from the Sunshine store to the Maribrynong warehouse which is a 13 minute drive away. I mentioned it wasn’t time or cost efficient to send two of the drives from Richmond to the west then back out to me in the East. They subsequently said they would send them direct immediately, mind you via Aus Post which I said I didn’t want nor paid for. Their excuse for not seeing the stock picked up from Sunshine is they only do Click and Collect. I am not sure what this has to do with anything. It took 8 days for the stock to drive 13 minutes away. I even offered to go pick it up, because I was sick of waiting, but they could not nail down the whereabouts of the stock or offer any solutions.So now I have to wait another 3 working days (5 including the weekend) for the last two to arrive. Two drives are useless to me as i need four at the same time for RAID setup. I rang three times on the following Tuesday to get an update as no one could clarify where the second part of the order was. I requested that they send another fresh batch direct to me from the store that had them via courier. They couldn’t confirm this or not willing to look it up. I had to wait until 5pm on the 8th day to find that they warehouse had received the second half of the order and had it ‘Processed.’ They couldn’t seem to determine the difference between processing or shipped, as I requested they send it via courier. But of course they sent via Aus Post. Once I told them I requested specifically courier, they all of a sudden changed the carrier to courier magically. But with zero confidence James couldn’t tell me if they had shipped or just arrived and is being processed. It seems every person I spoke to there changed their story to suit what I want to hear, but there was no clear definition to anything. They said they would refund the courier fee several days ago, but it was still charged on the invoice on the first order.I recommend you avoid this business, the in-store experience I had at Nunawading was equally terrible when I was looking at WiFi Mesh systems a year ago. They made you feel like you were an inconvenience by shopping there. I couldn’t leave fast enough and made a purchase at The Good Guys down the road who was cheaper and more knowledgable. AVOID.

I called the Centre Com website team last week to request repairs on my gaming rig I purchased custom-built by them 2 years ago (the CPU was running over temperature).I was told initially that repair was impossible due to the device not having sufficient warranty - only 3 months of warranty on the build and approximately 1 year on individual parts (with some variance). I asked if they could facilitate the repair anyway, citing Australian Consumer Law and that it is unreasonable for a computer, that cost approx. 4K initially, to have defect-issues in the second year. They initially dug in their heels and refused the repair, but when I threatened to take the issue up with fair trading, the issue was escalated to their head of service who ended up approving the repair.The repair was then carried out at a facility in Auburn NSW and I have left a great review commending the store there who repaired my computer on the spot (replacing the CPU Cooler and sending me on my way).Ultimately ended up being a positive experience but with two massive negatives.1. Being forced to fight to get my two-year-old computer repaired made me feel like a Karen" - I should not have had to fight for this at all - the staff should have been forthcoming.2. If I had not known my rights as a consumer

Just be aware that the 14-day change-of-mind return policy is subject to the product being unopened. If opened they will charge a 15% restocking fee" even if item is unused and in the full original packaging. This applies even if you wish to exchange for another item at the store. Note Amazon will offer you full refund 30-day change of mind even if the product is opened."

Was helped by Tom who not only gave us a great deal, but outstanding customer service. He was friendly, knowledgeable and made me feel like I not only walked out with a product, but greater understanding about what I'm doing. If you head in, ask for Tom - it'll be the best thing you do!