Jellis Craig Ringwood

To our property manager Chantelle,I wanted to take a moment to thank you for all of your hard work and support over the past months.We will reach out to you once we have another property. Your expertise and guidance are greatly appreciated, and we trust your services for our future investments.Once again, thank you for everything.Jean

From the first application stage to the key collection date it has been a pleasure working with all the members of JellisCraig that we met during the process. Also, specially I want to mention Mark Hewett, Business Development Manager and Rebekah Titterton who has always been so helpful for us been responding to any concerns that we have very promptly really help us in many ways! Thank you both of you and the Jellis Craig team for your service!

I recently began renting a property through this agent and have found my communications with Jade Nuttall, my property manager, excellent. Every step of the way I was kept informed and it meant such a great deal in this current rental market. Of the many agents I dealt with, only this office was still able to keep interactions meaningful and personal. Thank you so much Jade!

Jacob McGlinchey is a true professional. His attention to detail from the moment he set foot in our home was second to none. He had a clear plan and strategy to help us move forward with the sale of our biggest asset our home". Jacob never pressured us

I highly recommend Jellis Craig Ringwood for the management of rental properties. I have found the staff to be professional, organised, proactive and prompt to respond to any queries I have. They are also excellent at finding new tenants of good standing. I have enjoyed a positive and pleasant working relationship with Amy Hindrum for many years now and would not hesitate to recommend her and Jellis Craig Ringwood.

Due to unforeseen circumstances, I had to break a lease very early into my tenancy… my property manager Rebekah has made me feel at ease, anxietyless and looked after through this whole process. She is very professional yet can converse as if you were friends. I am very grateful to have had her as my property manager as in the past (not through JellisCraig) I have had absolute nightmares of rental providers who have mucked me around and caused great stress..Anyone who gets her as a property manager has hit the jackpot!Thank you RebekahFrom my little family ❤️

Sarah Whitfield has been looking after our property for a number of years. We are blessed to have her as our property manager. She is prompt, efficient and considerate in communicating and managing matters pertaining to our property and tenants. We feel able always to depend on her professionalism, conscientiousness and sound advice in managing property or tenancy-related issues.

We are renting a property managed by Chantelle at Jellis Craig. Responsive, fair and professional service the whole way through by Chantelle and all others we have dealt with in the JC team. Would recommend

Amy has been a fantastic property manager and has made my transition to a new real estate seamless. Amy has had exceptional communication and is very efficient in any maintenance needs follow up. I look forward to the next 12 months with Amy being my property manager. Thank you Amy!

From purchaser’s perspective, my husband and I were disappointed with the communication, knowledge and professionalism. We view the property during open home and that was the once and only inspection and we went ahead with the purchase.We were easy on the price when Erin MacDougall rang us on Friday 14 Apr, 23 night for increasing our offer. When she repeatedly mentioning that we will love the home and if we could pay for the amount vendor asked for, it will be ours. We went ahead. First, we like the house & second, we trusted her.We were given three business days to pay 10% deposit. Therefore on Friday night since our last phone call, we immediately actioned to look for builder to quote and arrange for building inspection, liaise with conveyancer to read the section 32 and finance to arrange. We have three children all under 11 years old and during the search for a home, we were staying in caravan park and we both have professional jobs and there are days we have to work 3 hours away from Melbourne. Repeatedly informing Erin but she didn’t seem to understand the time we squeezed into home purchasing process. As customers, we have the right to choose the builder we feel comfortable booking to do the job. Erin made number of calls telling us if we haven’t paid the deposit there is likelihood the house will be sold to someone. We felt being pressured. She gave us her builder’s contact and we also got two other builder’s contacts that were recommended by friends. While waiting for the builders getting back to us and arranging a time that would suit the vendor and the builder, this requires back and forth communication that involved builder,me, Erin the sales agent and the vendor. Erin was impatient. Before we have received the builder’s report Erin rang again to remind us that she will have to go ahead with the next scheduled open home and if anyone placed an offer then she has to sell to someone else. I wonder if she has the knowledge to understand time-frame and the involvement of arrangements that we were already actioned and there are areas that truly was beyond our grip? How could we risk by placing 10% offer before actually reading through the builder’s report and section 32? Also the council plan was outdated and we’re waiting for the updates. As soon as we received the builder’s report, we rang Erin to talked about some findings from the report. We were concerned about the dampness on the ground and she told us it was nothing to worry about it was due to recent weeks of heavy rainfalls. As purchaser, our best interest is, what is the vendor going to do? We need professional advice to remedial the issue and so that we can evaluate for the price we pay, how & what is the maintenance costs and the potential damage if this were the alert from the builder’s report. We think Erin just wanted to push forward to have us quickly sign and deposit the monies. In the end we sorted out what we needed to do and Erin did not communicated back if the vendor going to do anything? Anyway, we decided to go ahead with the deposit through self-sought information and assurance from builder and conveyancer, we timely paid the deposit on 19 Apr, 2023. Erin made no appearance after the smooth monies gone through. We even asked her if we could do a pre settlement inspection soon after we have paid the deposit. Back and forth through phone calls, we told her that Mon-Tue won’t work for us as we work in another town,3 hours away from Melbourne.She came back twice suggesting Mon & Tue.We just think Erin is not listening. In the end, the inspection was a day before the settlement. Due to our busy schedule we asked if she could communicate with the vendor if we could shift some items in prior the actual settlement date, she said the vendor refused. In the end, we found out that the vendor has never been informed about our need and our situation. Vendor felt sorry for us and said he would have agreed.