Vermont Health Care

We struggled to get a GP to see us (as my 1 year old was having a high fever for a few days). We were recommended Vermont Health Care by a friend and was told that it had a 'respiratory clinic' which meant we could finally get seen by a doctor! Dr Emily was so wonderful with our daughter she knew within minutes why our daughter was so unwell. Dr Emily was thorough, patient and caring and are happy to recommend Vermont Health Care.

This is one of the best medical surgeries I have been to. After my GP of 40 years retired we had trouble finding a good family doctor for my husband and 2 young children, but Dr Heng, along with all of his staff are fabulous. The online booking system is great and unless it's an unusually busy day, there are generally enough GPs working that we can always get an appointment. They have also squeezed my very sick 4 year old in on 2 occasions when they have been technically booked out at the end of the day. I can't recommend this clinic highly enough.

A member of my family is a patient at Vermont Healthcare Center and based on her feedback, she was pleased with the staff, food, and facilities. Thank you so much Vermont Health Care!

INCOMPETENT reception staff. I called 6 times for my son's test results to be given to me over the phone by the doctor as he promised but the reception failed to communicate. Then i rang again for the results to be sent to another clinic and the reception failed to do that also and lied they sent it. In this profession they should be more vigilant and care for their patients. Absolute GARBAGE. Dont go.

I have visited this clinic couple of times and the doctors are very good but most of the front desk staff are pushy and somewhat rude. For new patient registration they asked for a driver’s licence although the Medicare card was shown to them, I explicitly asked her that no other health care provider has ever asked for a photo ID but she didn’t listen.On another occasion, my son was having throat infection and I tried booking appointment through Hotdoc app and it didn’t let me do that because I was answering yes to the throat and flu question, a message was shown by app to call reception for booking. I called reception (she was very nice) and appointment was booked. When we went there, there was another lady and I told her that we have appointment with doctor. She asked “Is your son having sour throat or flu like symptoms” I said yes, and she replied that “Then you haven’t answered the questions honestly”. I was very angry and told her that I tried booking through app and as I answered honestly that’s why the app wasn’t allowing me to book, so I have called and booked by telling your colleague. She then confirmed with her colleague and said OK (without any remorse).

The positives would definitely be that the doctor's are generally really good and helpful - some will even spend more time with you than the standard time-frame if they see you need it. The negatives are that the service the doctors provide is often ruined by the rude admin staff. Many of them are really gruff and pushy, don't listen to you, no empathy, and they never take ownership for their mistakes - really ruins the otherwise great service,

Struggled to find a good doctor at other clinics. DR Friend is lovely, LGBTQIA friendly, and all round treats clients with total care and support not only physical but mental health too. Highly recommend.

Lovey team of people at Vermont Health Care. The location is very easy to access and looks great after the renovation. Although you did not give my lovely Dr Cecilia Johnson a window. She has gone the extra mile for me more times than I can remember, hope you are back soon. Dr Jerry Hsu has been great on telehealth these last few months. Thanks very much everyone

Great service, some good, great and fantastic doctors