Capital S.M.A.R.T Repairs Thornbury

The team at capital SMART Thornbury have been great to deal with for an insurance claim. I had a few issues that required return visits and they have resolved them promptly.

Damaged my car after repairing it

The worse smash repairs about. Just fill it with bog. My vehicle got repaired at smart Thornbury after a rear end. They just filled it with bog that started to crack after a week. Had to go back a second time. Another two weeks without a vehicle. Now I've just noticed the repair or the repair has started to bulge up. I now need to get it repaired a 3rd time. Also smart damaged my car in another place on the first repair (big dent in the door) and sent it back on the tow truck with a obvious dent. No QC. Please hope you can choose a different repair place with your insurance. Picture of the failure to the repair that was repaired that now has to be repaired.

Overall very disappointed by the service I was provided at capital smart Thornbury. Customer interactions was probably the only up side. I was sent to capital smart Thornbury by shannons insurance, which I pay top dollar to insure my car through! Minor repairs to my bt50 4x4, turned into the biggest headache! First of all, the wrong bullbar was ordered and put on the vehicle, then when they tried to fit the original flairs, they wouldn't fit. Trying to save them time and hassle taking off the new bullbar and sending it back, I suggested different flairs. Which they were happy to do (not so happy about changing the back ones, as it's not part of the claim). Anyway after a discussion about the size having to be right so they don't interfere with the indicators in the guards! The wrong ones, once again were ordered!!!! And instead of consulting with me, they decided to go ahead with it anyway and cut a hole in the flair for the indicators. Overall leaving me with a very unprofessional looking car and a very long defect list. To top it off, now I have no radio to listen to. Yes for some reason my aerial was unscrewed and not put back on. Very poor workmanship carried out! No wonder these SMART shops are quickly gaining a terrible name for them selves.

I was very impressed by these guys! Ferdi kept me informed thru out the repairs and he made me feel comfortable about what was going to be done and how. Kept me up to date with the repairs and most importantly the guys in the workshop did a great job and they also gave it a really good clean. Thanks again Ferdi and team

Repaired my Holden Calais fantastic panel and paint job and went above and beyond to repair further damage that was not covered in my insurance claim. Finished earlier then completion date highly recommend ✅

Ferdi & Mark are top blokes! They made having my car repaired so easy! Everything went smoothly and they were great with communication! Strongly recommend these boys at Capital Smart Thornbury!!

Couldn’t be more happy with the service I received from Capital SMART in Thornbury. When I told the guys we were heading off on a holiday in a few days and needed a quick turnaround, they completed the work on my car and I was able to collect the same day.

Having many years in the automotive industry i can certainly advise that the body work on my SL Camry was exceptional 10/10 very happy with the results. To the team Well Done.

Thank you to the team at Capital SMART Thornbury for doing an amazing job with the repairs of my sons ISUZU DMAX ute. The team went above and beyond and we are extremely happy with the service and repairs.