FedEx Station

I have never made a company review before, but my experience at TNT/FedEx warrants one. This is easily the worst company I have ever dealt with. Paid $180 for delivery from Sydney to Newcastle. After being stuffed around by the call centre who couldn't find my package, I ended up picking the package up myself from the depot only to lug the box across the depot yard nearly gettting run over by the delivery trucks. Despite the lack of delivery somehow the box looked like it had been attacked by a bear.You literally could not have worse service (and customer service) if you tried.I would sooner ride my bike to pickup my package than deal with these pelicans.

Could not be more disappointed with a delivery company. We paid a lot of money to have 3 pallets delivered express and They didn't show up on the day of pickup. I called and re-arranged pickup for the next day. A driver showed up with a mostly empty truck and then said that he had to leave and drop something off before he had room for our pallets, but that he would be back.He never came back and he left an internal note saying it was international freight so we would have to rebook. IT WAS VERY CLEARLY GOING TO VICTORIA!the customer service staff are amazingly nice, but they can't actually do anything, so speaking with them gets us nowhere.We still haven't had our items picked up and it has been three days. Go anywhere else, this is the worst freight company in the country.

Website is confusing and doesn’t even provide right information! How am I supposed to know on where should I pick up my parcel! ZERO STAR honestly

Home all day, and still found a note saying I had to collect at the centre, bloody ridiculous, I now have to wait and go into town to pick up my parcel. No one knocked on the door. I assume they just put the note in my letterbox and did a runner, seems other customers have had the same issue. Was on the phone to customer service and all they said was I had to wait until my parcel has returned to the local centre and they will send me a text message when its ready for pick up.

We were home all day and yet still got the “Sorry we missed you” card in the mailbox. Now I have to drive 40 minutes to Newcastle to collect my parcel. What is the point in paying for delivery when they make no attempt to deliver the goods?

Worst service ever! They got one star because I couldn’t give a zero. I was home, garage open, door open and cars in driveway and driver took no effort to deliver and just left a card. Contacted call centre and they were useless, using antique systems and technology. Never again

Got a text saying my parcel was out for delivery. Waited patiently by the door then received another text one hour after the initial message saying that I have missed the delivery. Like for real? My whole family was at home and cars were parked in the driveway. A delivery card was left stating that my parcel would be return to the depot without giving any reasons to the missed delivery.Someone clearly wanted the penalty pay rate on a Saturday but too lazy to put in the actual effort.

I could not get to the door to sign and was left a card to arrange a re delivery or to leave without a signature. The delivery con note number wont be accepted on the site so no can do. That was wed. Have now been told i will have a redelivery freekin monday because that suits the courier? I have had a double knee replacement and can hardly walk and they expect me to get to the door quick enough. Bad servive and wont go out of the way to deliver. Thought FedEx were to fix TNT. NOT SO!

Someone was home all day! pallets and gear to be collected were visible from the street and the garage door was open all day. Driver recons no one was home, it's clear by the reviews this company does not have any interest in improving their customer service.... do not use this company for your services, YOU WILL BE DISAPPOINTED and it will just cost you time and money.

Have been home all day, nobody knocked, nobody triggered the smart doorbell sensor, but yet there was an item in the letter box saying they attempted to deliver a parcel and it had now been taken to the depot and I had to contact them.I called to see if they could confirm it was definitely at the depot in which case I'd go and pick it up but their automated menus only let me specify I wanted to attempt re-delivery, or pick it up without knowing it it would be available now or not.I selected redelivery in the end and asked them to leave it on the doorstep if I am not home. They noted if the card says signature required I need to be there - I looked at the card, and the box for signature required was not checked. So, why not leave it first time?I don't believe they attempted delivery at all. They just stuck a card in my mailbox.