Mareeba Aged Care

Excellent customer service with professional advice. Clean modern facility.

Fantastic staff with a genuine caring approach to residents, excellent facilities and a lovely atmosphere make Mareeba the best nursing home I have seen. The way our family members are cared for here is nothing short of 10/10!

In my humble opinion this is one of the best facilities in the country. Incredible attentive staff who go the extra mile to assist and please the inmates of the facility. Nothing is a problem to them. Place is lovely and clean and well maintained. Meals are good. Nice atmosphere with gardens parks wildlife and in-house entertainment. An exception to the rule.

Atmosphere is too much like a hospital and very depressing. It does not have a homely feeling about it. Staff were not concerned about completing basic cares on Residents while I was there, didn't even stick there head in the door to see if the Resident was OK, not even 1 time in a 4hr period. Very outdated with technology, the Medication Charts are still being done by hand, leaving too much room for Human Error, ven claiming they don't have any paperwork or Hospital Discharge Paperwork that has the latest medical diagnosis. Food is horrible, all they want to do is Medicate Residents so they are is a vegetative state. Very few staff actually care about the Residents, constantly being rough when providing 'cares' and when the Resident defends themselves they call it assault. If you are thinking of putting a loved one in make sure you install Spy Camera's. Staff need to remember that this is the Residents Home first and foremost, not their place of employment, show some empathy and respect to the Resident and their loved ones. If I could have given a lower star rating I would have.

Had been happy and still am mostly, just a few issues that I feel I've been ignored on. Not quick on responding to my queries, 11 days and no response even though I've followed up. Will have to follow up again.

Great facility and very friendly staff.

All staff are great and offer the residents the best of care!

They've always on top if you need help and my mum treats it like a holiday we she good there. They make her feel at home everytime she goes there, It is hard to get her to come home. Love the service you guys give her

Comparing ratings of most Aged Care Facilities reconfirms how much hmm better this place is. No, it's not perfect but the vast majority of patients are extremely content with Staff & Amenities