Wallace Bishop

I can't believe this kind of people exist in this countryI bought the tissot watch and after 5 watch became faulty and their horrible customer served lied to me all the time watch should send back to Switzerland to fix and after 15 win and contacted them 9 times the finally back to me pay us $150 we can send to SwitzerlandCan you beloved the big company lied for 14 weeks that reason take time to fix your watch because watch sent to Switzerland but during all this time watch never sent and seat in there office for 14 weeksAnd all the time I was calling they lied to meAnd after deal with that shop for almost 4 years to support local businesses the only time I had issue their poor customer service rejected and played with me for long time and finally after 14 weeks they said you can have your faulty watch back or pay us $150 and wait another 14 weeks how 1 years warranty works that small.watch should stay with them for more than 6 monthsThis is unbelievable they way treats customers just stay away from this peopleQuestions is why $1800 watch should lose crown easily and get faulty and not tissot or wallace bishop respond so they just get your money after you deal.with zero customer service one of the lady with black hair was so rude when I told her afrw weeks finally is any news from my watch he rejected me and said no I don't know leave your number they call you I said I call them 7 times already she said you nit happy go complain to fair tradingAs I am going to do from today hopefully they help me

just wanted to say i received amazing service today at Wallace bishop pacific fair, i was buying an engagement ring and Simone couldn't have been more helpful. The store had a great feel and everyone was friendly.Thanks again Simone, I'm very happy.

Return warranty repair, i heard all the reasons why my apparent pressure tested Seiko watch was getting moisture in it. Apparently my hot showers had deteriorated the seals? It's been summer in QLD, and i have only had 10 warm showers over the past three months, in which i think I wore my watch once . My 100m water resistant watch doesn't like a warm shower? I'm waiting results of inspection.UPDATESo after an extended delay in getting back to me, Wallace Bishop technician got me on a day that I lacked patience as was too busy. He claimed that there was a large crack in the crown and was surprised I hadn't seen it. It will take 6 weeks and cost $130. This should have been a warranty repair and it was now costing me $130. I couldn't find the receipt from the service request so I just agreed. I just found the receipt and no note about a cracked bezel.Posted photo of receipt I bet it won't make it to website. You have lost a loyal customer Wallace Bishop!

The staff couldn't care less if I buy a wedding band or not. They are extremely bored and have 0 knowledge about their products. Can't answer basic questions and the answer is always: I don't know". When I tried on the ring they just stayed there quietly staring at me-didn't try to sell it at all. Very unfriendly environment. Buying a wedding band should be an exciting experience you will remember for life but mine wasn't like that at all. They don't care if something is sold or not especially if the value of the ring I'm looking for is JUST $2000. I bought a ring in the shop right next door in different retailer with a lovely staff member."

Had a fantastic experience at pacific fair today, i was served by Simone and wanted to buy a casio watch. She was so lovely and helpful. Needless to say i bought the watch.Will definitely shop at Wallace bishop again

Worst experience, worst customer service. Team lied to me about my watch warranty. Paid more than $2000 for my Omega watch. Kept my watch for more than 3 months ,keep saying to me that they have sent to Switzerland to fix but now they told me I have to pay for it to be sent away. Now I don't know where they keep my watch as staff won't be able to tell me which store in Brisbane have it.

What a hopeless store. Went in to buy a watch. Staff couldn’t be less interested. When we finally got someone’s attention, they took us outside the store to look in the window. Hopeless. $3000 watch sale down the drain. Do your research and buy it online.

The customer service at Wallace Bishop in Pacific Fair is excellent. They were incredibly helpful to me with a matter and went above and beyond to remedy. I highly recommend dealing with them if you are buying something special.