AGL Energy

Really really bad customer service at this company. If there was a 0 score possible they would have 0 stars!AGL overcharge on bills mistakenly very often. If you use AGL always send meter reads and keep track of usage because they try to overcharge with expensive estimates. If you miss it, you will overpay grossly. I would recommend not to use AGL at all, they are not reliable, not trustworthy and do not have the clients interest. They are also expensive and charge higher supply prices than competitors. I strongly recommend to leave now if you are an AGL customer! There are better deals with much more honest and reliable company’s out there.

Gas leaking happened in my house and they didn’t fix it properly, so when I tried to reach out to them asking for refund. They replied not their problem asking me to deal with the distributor myself. It’s obviously their fault and refused to deal with problems. The gas bill is still not fixing properly as well. Charging me thousands of dollars and refuse to fix the problems. Poor customer service. 0 star if thats an option.

Took an extra $217 out of our account and refused to refund it immediately due to possibly being a glitch. I had to explain to them that it’s not like I am pre-paying for a service. If it turns out the money does not clear on their end then they could simply say there was an outstanding amount again. Payment was not pending in our account / had cleared and was clearly showing as a credit on our app. It’s almost worse that after I pushed the point they refunded, showing no initiative for that resolve on their own accord. We are now 5 business days later (a week total) for this money to be returned to us with no communication to advise that the refund was actually processed. As soon as this money is back in our account we will be moving both our gas and electricity elsewhere.Update: reached out via chat after this post only to find out THEY HADN’T LODGED MY REFUND REQUEST and it will now take ANOTHER 5-7 BUSINESS DAYS! DISGUSTING!!!!

Worst customer service I've ever come across. Waited for an hour before someone answered the phone who then transferred the call to someone and after another 20 minutes or so, they disconnected the phone. Called back later and after half an hour some Filipino woman answered the phone with kid noise in the background and was nothing helpful but rude. What happened to nice Australian customer service? I will move to some other company after this. I did not pay to get rudeness, you can get it for free.

Terrible service. Huge wait times on the phone (with recorded messages about how wonderful they are) and eventually just redirection to an overseas call centre - where the representative just constantly talks over the top of you. Their app is also completely illogical - suggesting alternate plans for electricity and gas but not allowing any option to choose them and complete the change (?).I certainly intend to change my plan, but with another provider.

The Gas department operator Sherin, you really need to learn how to listen. The only word you can understand is “Stop”. You have been so rude and so mean! You even ask me to solve my gas problem with the previous gas provider! This is the worst customer service ever.

no meter reading done just sending the bill on estimate. not helpful staff. when ask for payment extension been granted and next day says that pay the full amount otherwise we disconnect the electricity.. which company does that..AGLnot reccomend at all to anyone.poor communcation.. poor service..

I've been an electricity and gas customer for years - overall never had a problem. They offered me an NBN plan so I agreed to change over from my current provider under the assurance there wouldn't be any disruption to my current service - I run a business from home. Two days without internet now with no hope of a change over in sight, so have switched back to my previous provider. They're not setup to offer NBN services.

I wanted to activate my internet before the intially scheduled date as I moved in earlier than expected. The sales team transferred me to the technical team, then the technical team transferred me back to the sales team, back and forth 5 times, I had to repeat my request and verification to 6 different people, and guess what, they couldn't help me with it.

Their employees are so incompetent. I have messaged them for bill to clear why is my bill is on estimated price but she just increased bill the more without even telling me what can be the reason why did she increased more than that when i asked same thing their employee didn’t reply me with anything.Switching to another gas provider would not recommend at all 0% customer service