Anaconda Penrith

I'm a regular customer here, and the service has been fine until this afternoon. Walked in 10 mins before closing time (apparently 5:30 in winter) and was notified by the staff at the counter. Proceeded to check out the products I had come for when another staff member took it on herself to say we close soon

There’s no doubt Anaconda has everything you could possibly imagine and more when it comes to outdoors and camping, hiking and travelling outdoors in general. From clothing to tents there is literally everything you can think of. If you’re going for a browse be prepared to be in there for a while, when I say there is a lot of stock, I mean there is A LOT of inventory in the warehouse. It can be a little overwhelming so I would recommend definitely having some sort of list or game plan in mind if you are there to purchase. The staff were all really friendly and knowledgeable and the only downside for me is I found the place just so massive and full of stuff you would definitely want a list of some sort unless you knew exactly what you’re after.

There is really no point of doing click and collect if you make the click and collect customers stand in line with in-store customers. It would have been far more convenient (and even cheaper with the in-store sale price) if I just shopped in-store. If you can't cater for the click and collect service, just don't offer it and you and your customers will be better off.

I recently bought a Dune 4wd ultimate deluxe gazebo. 2 of its struts snapped when we were putting it up when it was about 4 months old. Anaconda were extremely efficient in doing the exchange under warranty.

Really Amazing store manager.Had to return 8p tent and get 10p, they were out of stock for 10p. She arranged and kept 10p tent for us even we had purchased the other one from another store..You won our hearts.. hats off to you and you team.Ali

I bought great items

A little disappointed with this store, a lot of what you would expect but no one to help you. Did get some advice on hiking boots from another customer that was helpful, great to see people are still kind enough to help each other.

Called up because I was in a rush to put some kayak plugs on hold we were told yep all good we can hold them till the end of the day turn up and let the lady know she says sorry I can’t find them let me get somebody else standing around for 15 minutes completely ignored no one was talking to us stores an absolute mess nothings clearly labeled there’s things everywhere the canoe section is right next to the checkout something so simple can not even be completed never going back to this store.