Country Road - Camberwell

7th March 2023Mid morning , I went into the new store in Camberwell to look at some things I had seen online.The store wasn’t particularly busy but it was the lady with red hair who was diligently putting things away and organising stock who stopped what she was doing and greeted me with a smile, asking if she could be of help. So refreshing!She went out of her way to try to find what I was looking for, which wasn’t in the store and gave me some other things to try on for size, offering to get things in for me.She was extremely polite and very helpful, even though I didn’t purchase anything at the time, I felt welcome.Really appreciate a mature staff member who is interested in customer service, well mannered and professional, not standing around disinterested and talking to other staff.

Disappointed in the customer service.The store was not busy and we were the only customers in.We were not greeted at all, not until we were right in front of a lady with eye contacts, then I guess she was forced to say hello.

Beautiful store, and the designs are going from strength to strength but every time I have been there the service has been utterly horrendous. Do not recommend.

Can’t complain about the service…there is none!Walked in to check the new store out today and see if they had vests…felt like I was intruding. I stood in the middle of the store and was ignored by staff…particularly by an older lady who was folding garments at the front of the store. I made it very obvious that I was looking for help!First and last time I enter that store!!

Love the Camberwell store and the staff never disappoint. Went for a specific item and came out with that plus a couple of other items. Sales assistant was extremely helpful, patient and courteous. A pleasing experience.

The staff here are nice enough but the prices are getting ridiculous - If you’re going to charge designer prices please at least vacuum the change rooms and greet your customers

I bought a belt from here that was the wrong size (therefore it hadn't been used as it was way too big), and after visiting the store to try and swap it for a size that actually fits me they weren't able to do so because the product no longer had a tag/barcode on it. It's a reversible belt, so the first thing i did was rip off the tag.It's clearly a Country Road belt and it was bought from the Camberwell store. You'd think they'd be able to help out. It cost me $80 and now I've got a belt that will NEVER fit me. Fantastic.

I’ve be been shopping at Country Road for decades. Camberwell has the rudest staff by far. The young staff are good, but I really do think it might be time to rotate out the older ones who are just not putting the customer first.

I just had a great experience at Country Road Camberwell! The staff were amazing. As I was waiting in the queue to purchase some clothes for a few minutes only, one of the store assistants got on her head set to check which counter was free and then ushered me to that counter. Then the lady at the counter was very helpful and ordered a tee-shirt online as they had none left in the store. I love great customer service and thanks Camberwell Country Road I was impressed! I will definitely be coming back to Camberwell Country Road to shop in the future! :)