Plush Bundall

3 months after purchasing couch, its balling and the back cushions are rolling from the back to the front, exposing what we did not notice when we purchased the back of the cushion has a cheap black fabric lining of the cushion. 《This is to save on their fabric)After Plush inspected there suggestion was buy a de pealer and the back cushions well bad luck.Very very poor quality and customthe er service such for there warranty.

I bought the Dex 2.5 sofa bed lounge from Plush at BUNDAL in 2021. The main thing I was looking for was an extremely comfortable, long lasting good quality sofa bed mattress for when friends and family members came over to my apartment to stay.Well for the very first time in 2022 my son needed to stay at my house for some weeks as he was looking for a house to rent here on the Gold Coast and things were very difficult for him due to the rental crisis here.Well I can say in all honesty I have never given a bad review to any one and I also do not like doing it. However the DEX 2.5 sofa bed lounge would have to be the most uncomfortable mattress both I and my son have ever laid on. Both bars under the mattress are easily felt and it’s as if one is actually laying on the metal bars with no protection. All you can feel when laying on the mattress are the bars digging into your shoulders and back.When I was in the Plush showroom in 2021 I asked to lay on the fold out mattress because I specifically wanted a superior mattress where you would especially NOT feel the bars from underneath. Well the showroom sofa bed mattress was very comfortable and you could not feel the bars underneath. So the sales representative convinced me that this was the sofa lounge for me. I have to reiterate that I was buying a sofa bed lounge purely for a superior quality mattress! One has to wonder why the showroom sample mattress is so comfortable and then when the sofa bed is being made overseas for some months, what does actually occur with the manufacturing of the lounge/mattress for it to be of such poor quality and discomfort when it arrives in Australia!!I can honestly say I would equate the experience of laying on the DEX 2.5 sofa bed mattress as being no more comfortable than when in the 1970’s my brother and I would pitch our tent on the front lawn of our childhood home and sleep in a sleeping bag on the hard grass!After trying to sleep on the DEX 2.5 sofa bed lounge mattress which is nearly an impossible task due to the bars digging into your back, you get up in the morning with a sore and aching back!I have never been so disappointed with a sofa bed lounge and I may as well have bought a cheap $200 sofa bed lounge from a second hand furniture shop rather than a $3,500 one! After one night on the DEX 2.5 sofa bed lounge there is no coming back for a second night due to the extreme discomfort of the bars under the mattress digging into your back! And I would also not subject my guests to this torture of a second night!!I am so upset that I am going to sell this lounge and search for a high quality comfortable sofa bed lounge for when at the odd time unexpected guests and family members need to stay the night.Meanwhile my son has spent money on a motel where at least he can get a comfortable night sleep!BUYER BE WARE! I will never shop at PLUSH again because you just can’t be assured of getting the same quality product you order, that you’ve previously tried out in the showroom! A complete waste of $3,500!Melissa Woods

The stress of sofa shopping for the first time in 20 years was very much eased with the help from the Plush Bundall team. I visited the store on multiple occasions, receiving excellent customer service from several different staff members. In the end, Hanna helped me with the difficult decision of choosing a fabric that was durable, yet comfortable, and fingers crossed, resistant to the feline family member’s claws. Never pushy, the whole team have mastered the art of empathetic and respectful customer engagement, creating a relaxed environment in which to shop. They know it takes time to consider the many different styles and test the comfort level of the beautiful range of sofas and fabrics. I found the style and configuration I liked at another large retailer but the fabric choice was limited. Yet another major retailer seemed to have an extensive range yet I found the warehouse style of throwing the furniture all together both uninspiring and overwhelming. Walking into Plush after that was like walking into a calm oasis. Staff were upfront regarding the long delivery lead time but after 20 years I told them a few more months won’t be a problem! Can’t wait for my “Alana” modular chaise sofa lounge with ottoman to arrive!

Huge range of great looking lounges.Staff Hanna and Cam are so helpful.

So my parents bought some chairs from these guys. Three and a half years later the chairs have distorted out of shape. Plush sent their experts who decided my 80 year old parents sit funny on their chairs and that’s why the foam has collapsed. Their solution - they’ll give us a new piece of foam but we pay to recover. They claim a ten year warranty but only for people who sit straight. Don’t buy from these guys they don’t honour their promises.UPDATE: DISAPPOINTING nothing useful to report. Their promises to ring and sort things out are as useful as their warranties. They don’t honour either. No follow up after some poor employee rang me only to say they would get back to me, they didn’t. There is no point in buying from Plush if the warranty is important to you. I still have parents who can’t comfortably sit in their chairs. I would buy elsewhere.

No delivery but finally got a refund of our deposit. We are not the only ones that had delivery & communications issues. Hopefully they get their act together. So, Before you go, do yourself a favour & check the current reviews, lots & lots of angry customers at the moment. Very poor communication.Sales.....Wonderful lounge showroom on Bundall Road with pretty good parking. What a great range of very comfortable armchairs & lounges and at last we found 'the one'. The best part was that we chose the fabric and style. Exceptional no-pressure service from Kassiah who has been so helpful and knowledgeable dealing with our many questions. Thank you.

Very sad that they don't respond to warranty issues until ACCC involved, should have read these reviews 1st and shopped at Harvey Norman

Honestly one of the worst distributors to deal with post sale.Product had major faults appear in first 3 days, which were all communicated in accordance with their return/refund policy.Staff are incapable of making determinations and incapable of providing information.ACCC now involved, and only just being to see progress.They'll attempt to ignore you and push responses outside warrantee times. keep records of all communication.No need to reply plush, I'm already emailing and direct messaging you.