Fernwood Fitness

Very bad experience here.. gym itself and facilities are okay, however how the admin lady handles issues is disgusting. Has no care and empathy for members, they only care about money this business makes.While canceling my membership I requested if cancel fee can be reviewed based on my situation to which admin lady responded saying “why are you telling me this”. I was shocked to see her response to my email she’s so rude- honestly if I could leave a 0 start review, I would.

I've been with this gym for about 14 years now - not bad for someone who avoided going to the gym because they felt self-conscious! I love working out in a female only gym that allows me to always feel welcomed , safe and never judged. Enjoy it so much, that both my daughters work out with me at Fernwood Rockdale too! A gym for women of all ages and all fitness levels.

Not only is this the worse gym. It’s the worse gym chain. Terrible communication. Too expensive and rude workers. I started and sprained my ankle. The gym had no empathy and would charge me anyways. Don’t waste your time. There is plenty other gyms and more affordable.This gym chain will rob you and only cares about money.

Apparently, they don’t care how the customer feels. I cancelled the membership two weeks before the last day and they charged me another two weeks membership fee without any explanation. And a few weeks later they charged me another $49 for not returning the key fob, which I didn’t any any notice at the cancellation. This is the rudest place I’ve ever known. People I trained with and the trainers are great. I feel sorry they have such a bad customer service. And they really don’t care, worst experience ever.

This is the worst gym I've been. Air conditioning doesn’t work when the reception is unattended, which makes 24/7 a big lie as we can’t exercise with no air at all (windows are locked and there is no fans). Furthermore, the gym is dirty, old, not enough machines and last but not least overpriced. Bad administration.

Do yourself a favour and join this amazing local club for women only. Don't be fooled, thinking its part of a big chain-the staff are locals who care and support you. The value for money is amazing - Reformer Pilates, Studio Pilates, The brand new Hypoxi studio - all the latest available close to home. I've been a member for a long time and my kids have enjoyed free creche and are now becoming members too! Don't listen to the negative nellies - they just want a free exit when their life changes for other reasons and think trolling on social media will do the trick. Its just like a phone contract - easy, simple and I use it every day!

7 Years of membership and loving it! This is what its like to be part of our Fernwood Rockdale Family-owned and operated by local family and staff. Professional, caring and go out of their way to help you reach your goals. During this time this club (not just a gym) for local women has grown and grown with women supporting each other. More and more services added - Personal Training, Reformer Pilates, Studio Pilates, Rehab services and now Hypoxi weightloss training. We have challenges and fun while keeping fit and healthy in beautiful airconditioned studios with parking too. Do yourself a favour and when you read a negative comment ask yourself - does it sound like they don't want to take responsibility for their commitment now that something else in their life has changed - that's what I read - a shame because when these people are in the club they are loving it then take this terrible review with half truths to try to put down local families going out of their way for others. I'll continue to be a part of the Fernwood Rockdale family, enjoying my free childcare while I work out! Thank you Cathy, Amanda, Sue, Kat, Samar and all the team!

I am surprised by the kind of reviews. I walked into the gym, had an excellent conversation and signed-up for reformer pilates. Unfortunately, I got a notifciation from my rental agent the same day, suggesting there's a huge rental increase due to which I called the Gym if I could cancel my membership as I wasn't sure which area I would relocate to. The staff was very cooperative and easily accepted my cancellation within cooling off period. Not just that, they advised me on how to deal with rental changes based on their personal experience. 4 stars because I haven't had even 1 class and cannot comment on that experience.

HYPOXI - omg amazing! I was so excited to find that Hypoxi was coming to Rockdale. I first did Hypoxi about 10 years ago at Darlinghurst and it was amazing. I saw a fb add that it was coming to Rockdale so jumped straight in and was one of the first people to start as the studio only opened in Fernwood at the beginning of February. My coach, Sue, is just wonderful, explaining everything as we go along about the sessions, what else I'm planning for my health and fitness and also the recipes and menu plans. I'm 3 weeks in and so far I've lost about 4kg and my centimetre loss will be done at the end of this coming week. I'm so excited to learn what my numbers will be. I couldn't be happier with my decision to do Hypoxi AND as a bonus I've discovered all the amazing things I can do at Fernwood Rockdale like Pilates Reformer, Studio Pilates, Yoga and other classes I've never done like Metafit. Thank you so much team Rockdale - you and Hypoxi are awesome!

This isn’t a bad gym, despite many 1 star reviews, most of which don’t seem to understand how a contract works. I would say it is pretty average, hence the 3 stars. I wish there were certain machines, e.g., a stair master which my previous gyms all offered, and the showers aren’t the cleanest (definitely need to review the frequency of cleans/change cleaning companies). The building itself and facilities are quite dated as well. However, being a 24/7 gym this certainly suits those with a busy schedule and being a women’s only gym, I am a lot more comfortable here. I can’t say much about the staff as I typically attend after hours, however, there was a lovely girl who assisted me with signing up. Further, they sometimes give clients free protein bars etc. to sample, which is nice. The website mentions that breakfast is included, however, this is not the case and I was pretty disappointed by. Apparently this is due to COVID? Perhaps updating the website is in order… Happy to discuss further! Just an honest review