Ideal Electrical North Lakes

Definitely the best team in the state under their new management ! Full of stock, all the time and a swift delivery when needed!

Appalling service, complete liars and time wasters. I ordered a part 7 weeks ago, I was told that’s it would take a few days as they had to provide a minimum order from the supplier. I visited the shop a week later to be told that the order had been placed and that I would be contacted when the item arrived. Another week later I called the shop for an update, I was told they would call back as Melissa was busy, the call never came. Another week later I called into the shop again and was told that the item had left the supplier and would arrive the following Tuesday. Another week later still no call, I contacted the shop again. None of the other staff could trace the order or even find the stock (I don’t think that it was ordered in the first place) with today’s technology it is a simple process to look in a computer system and check for an order placed or items ordered. A few days later I spoke again with Melissa, she told me that she was going to call them to chase it up. I told her that she had already advised me that it had left the supplier two weeks previously. I recently called the shop a few days ago but they could not assist me with my order or requests. I have therefore told them that I will go elsewhere. They have messed me around for 7 weeks and my electrician who has had to be rebooked and rebooked on numerous occasions. If they did not want my business they should be honest and upfront from our first meeting.

The most incompetent, rude and dishonest suppliers I've ever dealt with.My electrician ordered 9 lightbulbs from them which took 2 weeks to come. Only 4 showed up. They said they reordered the others. But the others would take 3 weeks to come from Sydney. 3 weeks came and went and when I called and checked they said it would be another 2 weeks because their supplier ( Liquid led) was out of stock. I called liquid directly and they said they never placed the order and all products were in stock. It's been 5 weeks and found out they never placed the order. If I could give them a 0 I would. I'm beyond furious at the lack of customer service and lack of competence these morons have.

Bad customer service, I wanted to support local aussie businesses and would be easy if needed to replace anything, but would have been better just going with ebay. Basically needed a replacment fan remote and instead if them doing it, i was told i would need to call the company and deal with it myself. I get it if it was the whole fan but for a remote why wouldnt you just replace it and deal with it yourselves. Customer service is just lost on them, as i said just go with ebay, or anyone else but them especially if they are cheaper

Very friendly and knowledge staff. The customer service was great and welcoming.

Super helpful staff, Kurt and rob were very friendly and helped me find everything I needed quickly

Always great service from Luke and the team at Ideal Northlakes, pleasure to work with them

These folks always try to please you. Good place for us electrical contractors. Lighting showroom with a wide range of ceiling fans and lights for the public.

Friendly and helpful staff. Large range of products and competitive pricing.