Central Apartment Group (Head Office)

I recently had the unfortunate experience of having some of my belongings stolen during my stay at Dandenong Central Apartments. I am deeply disappointed with the way the situation was handled by the management.After reporting the theft, I received a response from the hotel stating that they trust their housekeeping staff and wishing me best of luck." This response fell far short of my expectations

Heard how unsafe your practices are and abusive your staff are. Will never stay there

Have sent multiple emails to the hotel we stayed at and “head office” after being lied to, costing us hundreds of dollars and the hotel manager blaming everyone but himself for the situationMy pregnant wife and I stayed in a room full of mould (Oceanside Mackay) left the property after the first night after being advised we would receive a refund within 24h. The hotel manager now says he never offered a refund (and won’t show me the camera footage that apparently has sound to confirm his lie)Not one phone call or email from the property or any of the two emails listed for Central Aprtment group themselves . Not even remotely good enough.I will be escalating this issue to the ACCC and Worksafe QLD unless I get a response and my refund in the next few days.

After overhearing how one of your managers dealt with a situation, I would not recommend anyone ever use this company. Horrific.