Bunnings Sale

Lovely great service and very helpful of all staff who assisted with purchase.

Customer service in both areas I visited was excellent. Didn't even have to ask for the heavy item to be carried to the register or out to the car. Very friendly.

After ringing the Sale store to verify a item was in stock and assured there was so traveling from Traralgon to the Sale and finding the shelf empty?, so ringing the store again and told there was 8 in stock , Chris ( Store member) took 5 min and checked in store room ……… Yes they where found ;) happy me ..Thanks Chris for you help and time , also to the store member that took both of my calls inquiring , great team work ;)Thanks again

Had what I needed at a good price helpful friendly staff

Small store and limited range - hope the new store is better

Over the last two years or so I have built a large house and commercial shed on my property. I have a commercial trade account as a builder based out of the Pakenham Trade centre. Trough my account manager in Pakenham I obtained my Bunnings quotes on just about all items for my projects and they were released to Sale store for collection.When I went first went to pick up some gear the Sale store staff questioned me about using their trade account manager and I agreed, gave them my details and they were getting him to contact me. I'm still waiting.While I understand it's a small store and most items I required were not stock items they were ordered in plenty of time and the items delivered by truck were professionally delivered and unloaded by crane truck driver with a smile.However that's where it stops. Any items that I collected and transported I found the staff in general way below helpful to rude.On one occasion and yes just before a lock down I decided to ensure I had all the internal fixing materials. Despite having one arm in a sling following a small operation no one came to help. Luckily my wife ran my daughter to get her to help. As per the attached photo this is what we loaded, despite plenty of staff walking around not one stopped to help or even said hello.Even yesterday to load my sheet material in the yard area my wife and loaded the trailer while no staff member helped. To be fair there were 2 other customers in the yard. But surely 3 customers in the yard could expect help at the same time.I found myself a one stage driving the extra hour round trip to Traralgon Bunnings store for better customer service.I even made a point of having a meeting with one of the Sale joint managers to discuss how dissatisfied I had found the service at the store and it meant the one hour round trip from home to the Sale store took two hours to Traralgon. Nothing changed. I guess if it's broken at the manager level it's broken all the way down.Yesterday no different. No helpful staff and not even a smile. I did get asked why my quote was done from a different store.Bunnings what I do find hard is that with some of the builders in financial strife when I paid cash up front for over $100,000.00 dollars worth of gear not a smile or helpful Bunnings person from the manager down to be found.Well below acceptable.

I ordered online at the Warrigal store who had what I wanted in stock for delivery. Common sense says the store can post items. I get a phone call saying the store does not send deliveries to sale. My order was sent through to Sale who do not have the items in stock. No brainer the online website already showed me that; hence I ordered from another store for delivery. Bunnings do not offer other stores as a delivery option if you cannot provide the service. Online shopping suggest you can purchase from other stores out of your area if stock is unavailable. You need to remove this option as it is misleading. Outcome was that Sale were very helpful in organising a compromise to my order.

Bunnings staff was very helpful and pointed me in the right direction. Store was very clean and well organised

Now I’mA complete novice to say the least in anything to do with whatever they sell at Bunnings. This is a belated thanks to “Rick” I cannot appreciate himMore. He was so helpful with my wood problem . Thanks so much!