Cold Rock Ice Creamery Geelong

We went here for dessert after a night out for dinner. You can never go wrong with ice cream (no matter what the weather is). The service was fast and friendly. Thanks Amelie (hope I remembered the correct name) for letting me film you in action. Would recommend for all ice cream lovers!!

Yesterday I took my teenage grand daughters to Cold Rock Ice Creamery in Belmont Vic. It was very crowded as it was just after school. Ben was serving by himself and the shop was crowded, however he was so polite and helpful to all of us and seemed very calm, even though he was under the pump.Cold Rock, you have an efficient and such an amazing employee. We have been twice now after school and been served by Ben and he offered the same great service.The girls and I were very impressed.I asked my grand daughters if they would cope working under that pressure, my 16 year old who also works in a busy customer service, said she wished she could jump behind the counter to help him.We loved our waffles and milkshake, they’re delicious.

Yesterday we went for ice creams and they had a new person serving and we had a few problems with the amount being served. We asked for this to be fixed. It was fixed but the manager on duty was very rude and we were told when we mentioned we going to complain about his attitude. (We have enough customers coming through the door and we don't care if you are unhappy with our service) Yes I know the server was new and we wern't rude at all. But maybe it could have been fixed without this remark. I will be trying to contact the manager today over this matter.

Great staff very friendly and helpful inside was very clean and tidy , great ice cream had lots of fun loved it

Have been to this Ice-Creamery a number of times over the years, love the ice cream and the mix-ins. Always had positive experience, good service.

it's like soft serve. and maybe there was a vanilla bean somewhere in factory when they made the ice cream but the flavour didn't carry. Nice service, but. otherwise, fuhgeddaboudit

Ice cream is delicious! I love the variety of flavors to choose from and variety of add ons available, and the ice cream is super yummy! However, it is on the pricey side. A cup of ice cream alone is expensive then $1 per add on (which could be as small as a spoonful of maltesers, or a Tim Tam, or a fun size choc bar) and before you know it you're looking at a $10 cup of ice cream!!The staff member was friendly and patient. Only issue with the staff member was that their hair was shoulder length and not tied back, so each time he reached into some of the ice cream tubs that were lower on ice cream it meant his hair was actually going into the tub of ice cream that he was leaning over! Big hygiene issue there! But otherwise can't fault them.The venue itself was a bit old and run down and had a strong unpleasant smell. From the outside it looked dark and the open" sign was not on

Nice ice creams but overcharged by 25 %.Gave the refund only when challenged.Also was going to give the wrong order and then gave another ice cream in a broken cone.Perhaps review for management to see, maybe staff are being overworked without proper breaks.Surely 3 errors in one transaction should not be acceptable

Great ice cream, fantastic customer service and the red haired guy who was working was very polite