Medical One - Taylors Lakes

You should be ashamed to call yourself doctors and front line workers! My mother got turned away today while she had blood gushing out of her hand from a very deep cut. If I could give 0 stars I would!! Do not go to this clinic if you want to be taken seriously. I have been a patient here since I was a child and best believe I will never return or take my family here again. Shame on you all

Very unhappy customer- had my 7 month old baby who has been projectile vomiting. I asked the receptionist to can I wait at the back waiting area and she said you can’t do that (even though I do so every other time) you can go wait outside instead (it’s 16 degrees in Melbourne today). So I waited outside in the freezing cold with my baby who vomited while I waited for 30 minutes, so I can protect him from getting more sick and others around. She was unapologetic and rude, will not be returning.

The worst customer service I have ever received,I’m not one to make post reviews but I was disgusted by the lack of help I received from front staff member. On her mobile phone to what seemed to be a friend laughing and carrying on about while I was standing there waiting. Missing calls from the main line. Other clients waiting.Should be disgusted.Once I get to her extremely rude. Don’t know if there’s something going on but not professional at all.

Terrible place. Never see the same doctor twice as they move on. Over charging doctors. Cost me $110 just to administer an injection. Out of pocket $70

I came in with my mother who had a very deep cut and they reassured us we would be seen by a doctor, she was bleeding quite badly. 30 minutes later after waiting, the lady at the front desk said we cannot be seen because another patient had to be seen before us and they didn't have time, when there was still 2 and a half hours before close. We got turned away whilst my mother was bleeding out, such disgusting service/behaviour by people who are meant to serve us with best care for health within our community. The manager said 'this is not an emergency go wait 6 hours at the emergency' whilst my mum was bleeding and in pain, so disappointing.

Great Clinic! Been coming here for 8 years and recently moved away, but will still come here due to outstanding level of care. Reception staff are always so friendly and helpful and will go above and beyond to help. If I'm not able to get in with my regular Doctor I'm always happy to book with someone else if I need as all the Doctors here provide high level of care.

Generally very long wait times. Satisfaction of appointments and care largely dependent on GP you see.Currently selling masks for $3 if you forget to bring one. Making a profit off your patients on masks, I feel is a bit pathetic.If going to this practice I would currently recommend Dr Patel who is lovely and has always been on time. I would give him alone 5 stars, along with the nurses who have always been fantastic with my son during his vaccinations.Having attended this clinic for 30 years, I have unfortunately noticed a recent decline in my experience which has prompted this review. The clinic has seen a few great doctors leave recently, which is a shame and makes me question why.

I agree about the support/receptionists - they're in the wrong industry. However the doctors are by far very responsive to emergency type conditions. I attended there with thunderstorm asthma like symptoms and made enough noise to be seen by Dr Malathi and she immediately got to work. She was responsive, and was able to settle my condition within an hour. Greatly appreciated her disposition and experience.

Well it started badly “have you a mask“ no “we can supply with one a $1” this is April 2023 Not even hospitals require you wear a mask and they provide one free if you did..Money driven not customer driven.Got my Covid booster and I want be back