Carpet Court

I had Carpet Court Hawthorn come and do a measure for my communal staircase and had been awaiting the quote for over 2 months. When I called to follow up with the quote (expecting maybe they had the wrong email address) I was told they have decided not to do communal spaces anymore. Although this change, I had never been notified or contacted to apologise, but told to go somewhere else.

I highly recommend this business to any customer!!. Joe at the Hawthorn store provided such great service and care from ordering to installation. The carpet looks fantastic and the communication and prices were so much better than every competitor we dealt with (in the quoting stage). These guys just cared so much more about our business and really did a great job!! He even arranged, at a great price, to have our offcuts overlocked. We are now enjoying these as rugs in our home.

Exceptional customer service by Mike. He was very knowledgeable, measured up the area required and provided a full quotation.Our specified carpet was very hard to find but Mike ensured he obtained the required quantity for us with a quick turn around. He even gave us samples beforehand to ensure we were happy with the product.Would definitely recommend these guys! The negative reviews below may have been misconstrued but I was very impressed with their service.Thank you Mike.

I have had the pleasure of dealing with Nick and Paul, at Halls Carpets, for many years. They have decades of experience in the carpet trade and always provide a highly professional and efficent service, delivered with care and commitment to customer satisfaction. No hesitation to highly recommend

Rob gave us exceptional service and recommended beautiful carpet and underlay. Our carpet was provided in stages (they stored the same batch until we were ready to lay it in a further extension). It was laid quickly and on time. The installation team also created efficiencies so we didn't have any seams, and had some left over pieces we could make into mats. Rob has great after sales service, also attending to any queries or additional info/issues we had quickly and without question. Love the carpet, love the service! Thanks Rob and the team and Halls Carpet Hawthorn.

Had a brilliant experience with these guys. Nick was terrific to deal with and helped me out of a tight spot by turning things around really quickly. Carpet he suggested was perfect and the install was seamless and done well.

Halls Carpet Choice in Hawthorn were sensational to deal with from the start of the process of selecting our carpet to installation. We dealt with Paul and he was approachable, knowledgeable and very service oriented. Office staff managed invoicing efficiently and when we changed aspects of our job on the day of installation to include extra ramps, they had these delivered immediately and installed. This company ticked every box - price, customer focus and reliability. I could not recommend them more highly.

Went into Halls Carpet Hawthorn after requiring a super quick replacement of carpet prior to relocating properties. Paul helped me find carpet that was identical to the carpet at my property. Paul arrived on time to do the measurement and had the quote out to me fast. The carpet was installed within the 2 week I urgently needed and looked fantastic once laid. There was some mild lack of communication regarding installation date changes, but ultimaltey the issue was resolved very fast. Overall, I would definetly recommend Paul and his excellent customer service. Thanks for helping resolve my huge issue so promptly.

Tried to get my floor boards done with them for over a year. Very poor service, ended up using Solomons instead who had it done in a week. They just didn’t seem like they needed my business, very slack in calling back and following up. Other reviews say similar, don’t waste your time with them, go somewhere who actually want your business.

I've just completed a renovation and this firm provided the worst experience of the contractors I dealt with (about 15 separate trades). The sale person was arrogant and after making a series of serious mistakes, were non-committal and aggressive when challenged. When we asked for a 3% discount to cover our costs for them installing the wrong carpet, the salesman threatened to break into our house, rip out the carpet and take us to court. There are lots of great carpet companies out there. This is not one of them and I strongly recommend you find another store.In terms of specific grievances we had with the business:* Misled us on stock levels and forced lock-in for carpet. We were told there was exactly the right amount of our very rare carpet" and we had to pay a 30% deposit of $4300 to secure it.* Provided the wrong colour on the day of installation. When they realised their mistake