The Water People

Received excellent advice on the various filter systems to match the needs of my church. Had countless questions answered over the phone and email before even committing to the sale with a very fair quote afterwards. The installation was exactly as per the agreed date and time with the Reverse Osmosis unit and tank mounted nicely under the sink and everything tidied up. The unit is more compact than I expected even with the remineraliser fitted and operates whisper-quiet. We were upgraded to a 12L tank and the flow is amazing until just shy of empty. Am impressed with the system and the service and will be upgrading my home unit from a different company when its R/O membrane is due for replacement. After a lot of research into water filters from other suppliers, this Aussie company (The Water People) is hard to beat.

Thank you for your good service, The Waterpeople team. Well done, Dale, for re-installing our water filter under the sink with the tap on the stone bench.

We had our water filters changed today by Adam from The Water People and were very happy with the service.I booked it at least 6 weeks ago and thought early this morning should l follow up today but no, Just thinking this and Adam rang to say he would be here in 20mins which he was and 30mins later we had lovely fresh water on tap again. Great service and product

Extremely happy with our AquaKleen filter and cold water unit. The staff in the office are great to communicate with and our installer - Dale, was highly professional and knowledgeable. Looking forward to continue engaging with this company in the future.

Worst experience ever with Water people. Technician came and changed our element kit due to boiling water dispenser issue, claim it under warranty (advise by them) started to leak after replacement, called to ask for a technician to come check. Refuses to come check on their workmanship. Irresponsible manager advice it’s under warranty need to speak to Billi customer service and they can not help. Managed to speak to Chris sales rep from Billi (great guy) to get one of his technician to come check, turns out it was the Water people’s technician fault. No apologies, no call. 3 days since the problem was rectify. Would never recommend this company to anyone. A shame they are Billi authorized agent and how these people treat their customer when something is under warranty.

From request for quote to payment of invoice Zane was amazing to deal with! Thanks again for your wonderful service

We have had a filtrated under the sink cold water system from The Water people since 2013. Only maintenance needed is replacing the filters every year. We have never had an issue with the unit. The water tastes amazing. Never realized how awful tap water is. Would highly recommend and the company is so easy to deal with.

I always have a positive experience when dealing with The water people." Staff are helpful and courteous and sell great products

Staff on phone were friendly, knowledgeable and honest and the guy who came out was simply lovely, professional and fixed my issues in no time. Would highly recommend this company!

Water People always answer the phone and call when they are 30 mins from your home. Billi tap is a great product. Highly recommended.