Sony

I purchased a Sony A6600 today and found the staff members to be very helpful, knowledgeable and provided valuable information when they were asked question about product comparison.Their price is competitive, their staff are knowledgeable and friendly – in particular Ayla and Ryan– I highly recommend visiting this store for all your Sony Camera needs.

very bad experience from castle hill Sony store manager. I went to buy a sony 55 Smart TV and I asked him about TV's specification. He told me to check the internet and he doesnot have any informationa and he is too rude. I received a very good discount offer from Sony customer service to replace my faulty Sony TV

Ryan was such a great help at getting us our first camera. He is very knowledgeable with cameras and helped us decide on what camera really would be a great fit for what we wanted. Excellent customer experience and definitely recommend.

Returned a faulty product and was told even though it was within the warranty period they could not be replaced and it would cost $160 to assess" them. If you had a similar experience contact the ACCC."

Extremely effective team members who helped resolve my problems and provide me good advice on my purchases. And of course very polite! Will return for more Sony products.

My go to camera shop.3 major purchases so far this year.1 high end full frame camera body, this was at an instore workshop with the local Sony Advocates on a Saturday evening.I got a very special event price offer.1 APSC body and lens for my wife, this was after a detailed discussion and trial with Frank the store manager to determine what would be the best bit of kit for her. Awesome prices for this.Lastly the awesome 200-600 telephotozoom lens. With this I had had the opportunity to have one for a test drive around Sydney Harbour for over an hour last winter.At the moment Sony are running a cash back promotion. If you buy in store the redemption is immediate. Plus they readily price match proper Australian based stores.

The best service I’ve received when purchasing technology. They cared about my ambitions and my personal life to the point where we had a fluid conversation amongst discussing the best equipment for me. Happily donated their extra care and time to me. Wow, haven’t even mentioned that they price matched without even questioning once I showed them a cheaper online version, and proceeded to show me the the 50% of sale to further be savvy with my spending. Graceful service, genuine care and great sales makes me very happy. ABSOLUTELY purchase from here!

We had a standout customer service experience from Artyom, the assistant manager at this store. He gave us the best price of any retail outlet on our TV so that was great. But the main reason it was such a good experience is how knowledgeable Artyom was about the product. We had read all the reviews on this TV over the last year so we knew what to ask. He could explain really complex technical info in simpler terms. He knew everything about it. If you want a sony product definitely go see the experts Artyom and his team. They are all really helpful.

I was assisted by Frank. His knowledge of the whole repair/replacement and warranty process was outstanding. This was exactly what I was looking for. He was friendly and engaging, a real asset to myself and I assume many others that have entered the store seeking assistance. His service was so great that I offered to buy him a coffee for his work, although, he unfortunately declined.

Ordering a new TV through here and Bradley M. has been nothing but an absolute pleasure to work with. Talk about going the extra step to provide an excellent level of customer service and a happy attitude towards his job. When I buy something else, I’m calling and asking for him directly! Highly recommend him!