Wallace Bishop North Lakes

Have been meaning to rate the exceptional service my daughter, niece and I received a few weeks ago. We had the pleasure of being served by Jonathan. Such a lovely person! Sorry Jonathan for the late review! So professional and top notch customer service! He went out of his way literally took us to another jeweller store where we were able to find a box(very elegant) one too for our wedding rings because I left it last minute lol thinking I would find a ring pillow. Jonathan was our lifesaver and I can not thank him enough! We need more people like him in the customer service industry! Genuine and lovely! My daughter and nice couldn't stop talking about him lol thanks so much Jonathan the wedding went well perfect even! Wishing you all the best thanks

I arrived at the shop at 11:45 to have a watch strap change.The male staff member who was working at the watch & Jewellery repair area told me it will take 20mins as he has a few other jobs infront of mine.I'm was like ok no worries I can be back in 20mins.Returned to the shop about 10mins early to have a look at some watches however the same male staff member was busy standing around having a chat with some people about that he also lived in the same suburb as them and that it is a great place.Did not expect a lieing staff member at this store just makes me miss the old guy who use to work in repairs here.

I cannot recommend this store enough. Excellent service from the staff; knowledgeable, polite and friendly. Becci is outstanding in her knowledge and helpfulness; she has recently moved to this store from another branch and I followed her because of her her high quality assistance.All of the other staff are great, so you will be delighted by whoever assists you.

We went to North Lakes Wallace Bishop on Saturday. We were patient with a new staff member when we asked for help locating a watch we found on the website. My problem was with the staff member she asked for help, I understand he was serving another customer but he said “is it not over there” we said we couldn’t see because the store was busy and we were looking for a specific watch which we were pretty sure wasn’t in the cabinet. He proceeded to call out to the store “just ask them to move” while another staff member was serving people at the watches. He then proceeded,as we walked away to say to the customers he was serving “like just say excuse me” ARE YOU KIDDING talking about another customer to another customer is disgusting. Those customers LAUGHED AT US WHILE WE WERE IN THE STORE. When he finished serving them and realised we were after a $600 watch and after we had been waiting for a long time said “we can order it in for you” and was nice as pie. No way. Horrible experience felt like I was being bullied at high school. Not to mention, we said we saw it on their website and they couldn’t even find it with the model number. I had to find the sku on their website for them to search. Unless you walk in and announce you have money to spend don’t expect ANY customer service. Absolutely disgusting.

Went in yesterday to have a bracelet on a new Citizen watch sized. Young lady in the workshop area was fantastic. Knew exactly what was required (Citizen use a 'non-standard' linking mechanism). Service with a smile and no charge to boot! I've used this store on a number of occasions when I have sizing issues with watches - always receive the best service.

I had the most amazing experience in Wallace Bishop jewellers North LakesBecci really know her stuff & was very helpful in remodeling my cuff bracelet.(she deserves more money)Johnathon & Donna are also the bees knees.I will definitely be going back for my jewellery needs.Patty Clancy⭐️⭐️⭐️⭐️⭐️

I went into Wallace Bishop at North Lakes & was served by a beautiful & caring young man named Josh. He went above & beyond to help me find the perfect watch for my husband. Josh knew my budget & was considerate of that. I truly believe that josh is a major ambassador to the Wallace Bishop brand & beyond an amazing young man. Thank you for showing so much kindness to me Josh.

We went to Wallace Bishop today looking for a piece of jewellery and were greeted by an absolutely amazing team of staff. The manager looked after us and he was so wonderful and knowledgeable. He took my rings and cleaned them and also explained to me how to clean and care for them properly. After this experience, I would absolutely not go anywhere else, I will always go back to this store. Thank you!!

I went to Wallace Bishop at Northlakes. The jeweller Jonathan was the most amazing and lovely man, I had a very old gold necklace that I hadn't worn in years. With Jonathan's advice I was able to turn it into three braclets for my three grand daughters. No other jeweller has ever put in the time or care to help and I left the shop very happy. Jonathan's happy smiling joyfulness was very calming as the shop was very busy. Thankyou for being wonderful.