Department of Home Affairs - Entry via a pre-arranged appointment only

Cantankerous security/greeter man working today at 2:37pm. Why do I know the exact time? I was rushing in for my 2:40 appointment as my building's lift broke down on the way. Then this staff member had the audacity to tell me I'm late. Maybe teach your staff to do basic math or check a watch, as the rest of the world would consider that three minutes EARLY. A machine could do his job (and better).Pity, because the rest of the staff were lovely and efficient. I was in and out in fifteen minutes.

applied for 600 class visa to bring family here for a holiday paid $608.40 for the 4 visa fees then around a week later received flat out rejection letter stating because we had not provided school enrolement details for the 2 kids in the Philippines they were considered a risk of over staying the visa, we were not asked to provide additional details and lost the fees paid. We have made a few enquires and will not let this matter go

They put you on hold for 15 mins... To tell you they cant tell you nothing after waiting, or they will hang up the phone. Best case scenario... The will tell you to check the website.If you call too much, they will not pick up the phone

Spent 1 hr 16 minutes on hold before anyone even picked up. Then, the person I spoke to put me on hold for a few minutes to refer my matter to their colleague. Call was redirected to the end of call survey, then it hung up! What do I do now? Spend another 1.5 hours trying to get through again? Why is the call centre so ridiculously understaffed?

called 131881 to enquire about my parents' visa on 14/06/2023.Nicole is the worst customer service I have ever dealt with.I work in retail industry so understand dealing with customer enquiry can be demanding, but please keep your professionalism and a good attitude to your customer.

Smooth experience with the citizenship thing. The lady on the reception was kind too.

Very friendly staff and very clean environment. Very happy to have a appointment here.

I submitted certified tax documents with more than 13 their thousand dollars monthly income and several bank statements with more than 40k of their, what they erroneously call dollars, savings - to those incompetent, arrogant and illiterate “authorized scammers” and they still refused my visa on the grounds that I did not have enough funds. My granddaughter is expected to be born in Melbourne soon - so it is primarily a family visit. Her parents, btw, are Australians. I treat this refusal as a personal insult. There are a lot of grammar mistakes in the official reply they sent. Who (what, to be more precise) does this office employ? There is definitely something wrong with this country. And, finally, why should I want to remain there as they claim? There are a lot of much better and friendlier places on this planet. The name of the scofficer is Naparinthasit with the position number 60166716. Unfortunately, Google policy does not allow me to use the words that come to my mind to describe that decision maker.