JBA Carpet Court

We booked for a quote at our premises but the guy did not show up as planned and had to arrange another day. He came, measured and said he would provide a written quote by email. Three weeks later and three calls later no quote. Very poor follow through and decided he did not want the business.

Sales guys in the store are friendly but, unfortunately, the carpet installers did not do a good job. They left significant gaps between the edge of the carpet and the wall along many of the stairs. The joins were really obvious at the doorways in each of the bedrooms and they left a few noticeable wrinkles in the hallway. When I asked for these issues to be repaired I got every excuse under the sun from the carpet installer as to why the issues could not be prevented. I insisted the carpet layer try to rectify the problems to which he complied. He basically had to relay many of the stairs (but didn't do all). The gaps at the edges are now better, however, now there are bubbles in various places where the carpet is not sitting nice and tight as it should be and the seams that run across the bottom of the risers go in and out like a bit of zig zag instead having a nice straight line. I complained again and the manager of the carpet layer attended. He was not interested in fixing the issues at all. Did very little and then said there was nothing wrong with the way the carpet was and left. He attempted to use charm by being exceptionally friendly and making conversation about how lovely my home was, etc., in an attempt to appease me but this was obviously a ploy to avoid dealing with an unhappy customer and to avoid having to do anything further. I will now have to engage another company to fix the issues because I'm not getting any joy from these guys. If you're going to buy carpet here you would be wise to avoid using their carpet layers.Following on from my initial review I am now able to say that Adrian did contact me to resolve the issues and organized for a different carpet layer to relay the carpet on my stairs. This was the 3rd attempt at this and I am happy to say this time the job was done well and I am pleased with the work. Adrian was exceptionally helpful and genuine in his dealings with me and I really appreciate his positive and professional attitude. The carpet layer Adrian sent was also friendly, paid attention to detail and took his time to explain to me and show me where some of the challenges were. He worked hard to ensure the job was completed properly. The only thing that couldn't be rectified to my satisfaction were the joins at each of the bedroom doors but I am told that these should settle and be less noticeable with time. Apart from that I am now satisfied with the outcome.

Excellent service and professionalism from start to finish. We got quotes from 3 different places & the crew at Carpet Court were better in all areas. Ben & Stan did an outstanding job of installation and we couldn't be happier.

Excellence in all respects from initial personalised advice from Adrian to him visiting the site with an additional visit with the floor layer to ensure we all had the same exacting expectations. Ivan arranged his layers to carry out the most perfect job with an engineered prestige floor direct stick to an existing slab.The finished floor is just outstanding with great care evident in the detailed junctions with other adjacent materials and finishes.Review by a fastidious architect on his own home.

Had a great experience with JBA, Adrian was extremely helpful and responsive with us over an extended time frame during difficult circumstances for everybody when covid delayed our renovation timetable. Our floor was in poor condition and required a lot of prep work and levelling, expertly explained and undertaken by Josh and his team. The outcome is excellent, and for us that is the most important thing. Thanks to all the team at JBA!

Truly dismal experience.Worst communication I have experienced with any form of retailer in the last 20 years.A number of delays occurred due to Covid and staff sickness, this was an irritant but not a massive problem and beyond JBA Carpet Calls' control but there was zero communication to advise us of the delays. After raising the poor communication with the company it did not get any better, especially when we were woken from our sleep by the carpet layers knocking on our door to tell us they were there to lay the carpet, we had no prior notification. We also had a room full of furniture to move as we had no idea when carpet would be done.Fortunately the carpet layers helped us move the furniture and did a great job.We love the carpet but will not be dealing with JBA Carpet Court again.

I have used this Carpet Court a few times now. Each experience was excellent, to the point where I don’t shop around anymoreThey’re friendly, know their product and the whole experience from enquiring, to purchasing to installing has been perfect.No hard sell, just supportive staffInstallers were very respectful of my family and residence on the dayWish all shops were like this !

I can’t recommend JBA Hornsby Carpet Court highly enough. From the initial interaction with Sam who went out of his way to drop in to our place on his way home that afternoon to measure up, to Josh and his team doing the installation and Adrian with the final conversation, these guys are courteous, professional and do a great job! Do yourself a favour and choose them!

Adrian and his team at JBA Carpet Court in Hornsby are fantastic!! They are extremely proactive, take time to understand what the issue is, what your needs are and your lifestyle, and help you to choose a carpet accordingly. Adrian and David are extremely knowledgeable about the process and different carpets, and his carpet laying guys - Shane and Daniel are incredibly hard working and do a great job. All in all, despite some hiccups (more to do with the delay from insurance due to the choice of the restoration co. they used), JBA was on the ball, on time, and very patient while waiting for the insurance co. to get everything else done. We will ALWAYS use JBA Carpet Court and HIGHLY recommend them! Thanks Adrian and his team!