Sydney Tools Virginia

Great store. Was in there today looking for a sausage gun. And gave me a great discount. Couldn’t recommend this location enough

Damien is the absolute best employee ever!! He really made the effort to help me with a broken tool and keep me informed throughout the process. If you head to this store look for him and he will help you out with whatever you need!

If you give them your phone number good luck getting off their unsolicited text advertising list. I spent 30 mins on the phone today getting my number removed only to receive yet another text ad this afternoon. Their unsub link on their texts is broken and takes you to the main page of their website.

Don't uses Sydney tools to get your tools repairedI dropped off my magnetic drill for repair on the 24/12/2022 and day is the 28/04/2023 I still don't have my drill backThis week I rang sydney tools 3 time about drill in getting repaired and no one that gotten back to me

I was at the Super Cheap next door and I decided I would have a wander around Sydney Tools because I tend to see if I need anything. I was looking at buying a Milwaukee leaf blower. I got about two steps in the door and the fellow on the counter pulled me up and said I couldn't take bags into the store. (I was quite surprised by this), having bought about $1400 worth of gear there in the last three months. The fellow said I leave my bag (small shoulder bag I keep my wallet and phone in), behind the counter. I thought if they didn't trust me in their store, then why would I trust them to look after my bag. Despite their cameras, their facial recognition software and their security sensors, I said I would put my bag in the car and come back.When I returned, I asked the fellow if this was a new thing"

Extremely rude staff.I was abruptly told I wasn't allowed to have a handbag in this shop and asked to leave my handbag unattended in my car or leave it with their staff. How do I know the staff aren't going to steal and where I was told to leave it was near the front door. Disgusting.

Bought a Makita sander from Sydney Tools Virginia which worked for two hours then died. I took it back straight away and they replaced it with the same model of sander which only lasted 15 minutes. I took it back straight away and they kept me waiting for 40 minutes while they contacted Makita. I had to leave to get back to work.I had to phone them the next day, when I was told that they wouldn't replace it or refund the unit. It had to go to Makita to make sure I was using it properly (it has two switches!).I've been wiating a week and haven't heard a thing.

Walked into Sydney Tools Virginia today to buy a chain saw chain staff were to busy going to lunch and talking behind the counter showed zero interest in helping me outSo I walked out and got great customer service at Trade toolsReally poor customer serviceI own a mid size building company just around the cornerDon’t think I’ll be going back to Sydney tools

Superb range and super friendly and helpful.Good parking & had what I wanted in stock. I hate paying sticker price and asked what kind of discount I might get. Staff happily come back and provided a decent discount on a 4 figure purchase.Definitely be heading back there.

Upon walking into this store with my wife, we were approached by a sales member who was talking loud enough for the store front to hear to tell us that my wife wasn’t allowed to bring her handbag into store as it’s bigger than A4 piece of paper. I quizzed him on this and he said it was store policy, upon reading the policy, it states that if you are to take a bag into the store bigger than A4, you agree to have it searched upon request.He spoke to us in such a condescending manner that it caused my wife a great deal of embarrassment in front of at least 10 people. My wife is Greek and has a slight tan to her skin, so I’m not sure if this is what motivated the comment or what caused it, but when walking into another store, nothing was said. Very poor service and attitude.Called the store to speak to the manager and I think I got the same guy who was very dismissing and rude, saying there was no issue. I raised it further to sydney tools HQ and never heard back.I’ve been in my trade for 15 years now and never had this sort of treatment ever. Avoid this store and go anywhere else.