Bayside Vehicle Service Centre - Chrysler

DON’T GET A SERVICE HEREI sent my car in for a service to which I was returned a damaged key. I took photos and contacted the service centre straight away advising of my concern at the damage and that it was likely to snap off. I had to follow up over 6 times to get someone to acknowledge that the key needed to be fixed. By the time it was the key had fallen off and my newborn and I were stranded. The car had to be towed and the service centre are now trying to claim that I need to cover the cost of the key though I have proof of the damage post service. The key is now taking 4 weeks to be ordered to which I am being advised I need to cover half of and I also am left without a car at Christmas time just because I sent my car to Jeep to get a service.

Upon arrival for service requested an early pick up. At 1.00pm I called numerous times to establish an ETA. Called 7 times without anyone picking up the phone. When someone eventually did they said they didn't have that information at the time and that someone would call me back. After an hour nobody had called me back. So I just went down and found out that it was ready at 11.00am.When presented with the bill they informed me that the spark plugs were not available. This would be a charge of $1300 which would have been nice to be told when i dropped the car off that I would be up for that cost.No communication and severe lack of customer service. This service centre has really gone down hill.