MSY - Croydon Adelaide

My recent shopping experience with MSY was less than satisfactory. I purchased a computer case that was advertised on their website as being compatible with my components, but the reality proved otherwise. Despite technical compatibility, the case could not practically house my ASUS RTX 4090 graphics card and H150i cooler. Even without the H150i, the side cover cannot be closed due to the issue with the RTX4090 power cable. I believe this information should have been clearly stated on their website.Communication with MSY has also been disappointing. The customer service responses were slow, often requiring a full day for a single reply, prolonging the resolution process. When they did respond, they seemed to overlook the practical issues I faced, focusing only on technical specifications. Despite a week of back-and-forths, I received no practical solutions.Furthermore, I was asked to pay a 20% restocking fee for returning the case, which I believe is unfair given that the issues stemmed from a lack of clarity on their website.Overall, my experience with MSY was frustrating and time-consuming. I hope they can improve their product descriptions and customer service for future customers.

If you know exactly what you want to buy, the online purchase system, followed by the collection is easy.The downside was that I called the store and got put through to a call centre (I'm guessing based in the Philippines). The people there did not know what the products actually do. Then I sent a follow up email. The person who answered gave me wrong information. It was frustrating.Also, when collecting items, the driveway is not very well signed, so it's easy to miss when in traffic. It's almost directly after the OTR.

TIME SPECIFIES AS CLOSING AT 5.30 PM BUT CANNOT BUY ITEMS AFTER 5PM wasting peoples time.

I do not appreciate the fact that I had to provide my phone number and personal info. to purchase something. MSY please make sure that excel spreadsheet with all that critical info is kept on an offline PC so we don't get an email in 6 months time alerting of a data leak

I was in the area and thought I would pop into the store (which is also a U-mart?) to grab a component I needed while saving on delivery costs/time and avoid having to sign up on their website.Now in a normal store you can walk in, grab what you want, use paywave, cash or whatever and be on your way. I walked in thinking thats how it would go only to find they don't do that here. I was told I needed to use my phone or one of their computers to order click and collect on their website, which required signing up and giving them information like phone, email, card information (as I said I was trying to avoid this) in order to get an order number for what I was trying to buy. From there its simply scan the barcode that they email you then wait around a few minutes for them to get the order ready.I'm sure this is great and all for customer's who love doing things online but for those that don't its an extreme annoyance that makes me hesitant to do business here again. I got what I wanted in the end, but the whole process felt silly, rigid, and a waste of time as what should have only taken about 2 minutes took about 20. I went to an MSY in Queensland years ago and it wasnt like this at all. I guess things have changed but not for the better.

Overpriced, slow. Go elsewhere.

They’ve been bought out by Umart and this is a new warehouse. I went to pick up my online order there and it was efficient plus the prices are low as always but similar to MSY it really is a place that you get things from if you know what you want. The person giving out orders is just a courier not an IT person. I did struggle trying to find the little parking lot (there is a Umart sign by the side of the road)