Freshield Pty Ltd

Freshield business is still operating in a different address

I had a horrible experience with purchasing vacuum sealer from these guys.I really don't want to focus on negative things, but I had to share this for other people.I purchased the machine from these guys. I try to return before I get this machine, because I found out this might not be the best option for our business. They said they need to charge me $300 for handling fee, even before I get this machine.So, I decided to get, I tried, It did not work as it supposed to. I have used several vacuum sealer to cook in sous vide machine. This creates too much air pocket when I use it in my meats which is most common ingredients for sous vide. I bring this issue up with these guys, they want me to take photos and videos of doing it. I did it, I spend tremendous amount time to do these and back and forth to communicate to solve these problem. Eventually, They want to investigate my machine and they send me rental ones instead without power cord.I asked them to refund as it does not perform as it describe in their website. I refused it. They said they are happy to give me an upgrade option which I need to pay another $800, because my model is less performing than the model they suggest. They said even though I have used in over 3 months. I have spent so much time and effort to get this done, they are kindly convincing me to upgrade. There were around 2 months to report, organise delivery, and get the replacement model without power cord. What a attitude they have.Their sales team drives me crazy, they are very keen to talk, but horrible to solve my problem. I am reporting this problem to small business development to protect my rights, and I am spending another hours to get this done. I run real business in Perth, this is legit experience I have at the moment.Never deal with them. They don't know how to make healthy profits.

Will say anything to avoid warranty on a product with a manufacuring fault. Customer service is an incoherant joke!

Hubby bought vacuum seal machine. Sometimes it works, sometimes it doesn't. Customer service was horrible (not the sharpest tools in the shed)! We threw machine away and bought a Proline...works every time, all the time.

Great products and service!! Love the price and the quality Korean made products.