Hawkesbury Heating

A great experience from start to finish. Tiana and the team looked after us and were efficient, responsive, knowledgeable and helpful. We talked with a few companies during our research and Hawkesbury Heating were by far the best. With the help of their expert team we decided on the Lopi 6015HOGS2 with drift wood. Their installer Steve was an absolute joy to work with. He was so professional, meticulous and knowledgeable. A brilliant craftsman. We're thrilled with the result and would recommend Steve and Hawkesbury Heating to anyone who likes working with real professionals who know their stuff.

Fantastic customer service.Better than my closer local dealer.Quick installation with no issues.Easy to deal with and great dealing with a family business.Photos are of finished installation.Blaze 600 Installed.Cat = optional extra

Supplied and installed a Lopi 4415 HO GS2 at my place. Tjarna at the shop was great to deal with. These guys are well priced also. Matt and his installation team were good, also returned to install the trim, and went the extra mile with stove paint and some extra bits to leave the fireplace looking good.

David at this Hawkesbury Heating store has a sense of wit, full of various product knowledge, and a number of customer case studies that help a lot me consider choosing the right fireplace solution.The best customer service from him will be never missed as long as customers are prepared for answers from him - what size and type of flames, wall, heating methods(ie, additional either front vent or side vents is preferred)Definitely recommended!

These guys have been amazing to deal with. Not only am I stoked with my brand new Blaze wood fire place, but the price at Hawkesbury Heating was the best I could find between Wollongong, Sydney and Newcastle. Great products and fantastic service! Won’t go anywhere else!

My parents old Lopi wood fireplace broke After about 45 years of use and I told them to go to Hawkesbury Heating in North Richmond as I know George the owner, as we have bought quite a few things from his Stihl shop and he is so wonderful and helpful. So they bought a Eureka Ruby freestanding fireplace from him and delivered it this morning.Mum and Dad are in their 80s and it has been freezing cold up here in the Blue Mountains I have been so worried about them freezing to death So we were really excited about them getting the stove put in today, but when the guy turned up to put it in Daryl was his name and a really nice guy, he had bought the wrong flu to fit the very old chimney and dad was very disappointed that he thought it wouldn’t go in today and they would freeze again tonight.So I phoned George and told him I was so worried about my parents situation and George was so amazing he sent one of his guys up immediately with the right flu and parts and before we knew it the whole Eureka Ruby was installed so fast, such a brilliant job the guys were just wonderful I cannot thank George enough and Daryl the installer what an amazing job totally cleaned up after as well, it’s taken a huge worry off my shoulders and mum and dads too, George has a customer for life, his help in this situation was so wonderful I cannot sing his praises enough! This is a photo of Daryl lighting it up for the first time, we are so excited and happy!

Had a gas fire installed mid year, staff helpful in the beginning until there was an issue with the installer.*Framework for the fire was good.*The installer did not come back to sand the gyprock*Gas point had to be moved and the following day I had no hot water and had to get someone in to light the hot water service*Had to get someone in to sand the gyprock* The trim around the fire wasn’t put back on so I struggled to do it myself and it still isn’t on correctly* Rang Hawkesbury Heating about all of this issues and was told the installer would call me which he did and couldn’t understand why I had complained about the unfinished jobI never heard from him again after being told he would contact me to come around and finish off the work, I had asked them to send someone else instead of him but that didn’t happen, it wasn’t Steve, I wish it had beenAll in all very disappointing and I wish I had gone elsewhere but you think you are doing the right thing by supporting your local businesses, would recommend they find new installer and I would not recommend this businessMy trim issue was resolved this morning and is now on correctly, it seems there was a break down in communication all round, I am happy the job is now completed, Thankyou

I requested 3 quotes from 3 different companies for my Escea fireplace I heard back from Hawkesbury Heating the next day with a detailed quote and excellent price. I didn’t hear back from the other 2. The service and efficiency was wonderful and Steve the installer fabulous. I highly recommend this company and I am so thankful and loving my fire.

From the 1st email requesting additional information to the guidance provided for council approval these guys were absolutely amazing to deal with. Tiarna in the display room was pleasant, helpful and knowledgeable with all products and helped me select the correct heater for our home (Prime 200c). In addition, the final quote was at least $500 - $700 cheaper than others. The gentleman from DE & ME McCrae installed the heater without fuss and left the house in a clean & tidy manner. Great products and fantastic service!I will highly recommend Hawkesbury Heating to friends & colleagues!

Excellent customer service from David at Hawkesbury Heating. I called to see if they could assist with a new Eureka Nugget wood heater to replace my very old unit. David was helpful and friendly and within half an hour of sending my details and a couple of pics of existing unit, a new one had been ordered, approximate supply timing advised, deposit paid and installation cost advised. I was stoked!Great customer service continued throughout the process with the HH team keeping me informed of delivery and installation timing. Daryl the installer was outstanding .. very knowledgeable and helpful and a really nice guy as well. Thanks Hawkesbury Heating .. I'm loving my new Nugget!