Telstra Sale

Friendly and attentive they have upped there game in the two years

Darcy was extremely effecient with resolving an issue with my phone. He was polite and gave me the best possible deal. I hope Telstra value him as an employee. Judie

Tried to activate a prepaid SIM with my old number, staff could not. When I said store in Port Melbourne could do it last week response was so go back there and do it". Was a difficult case as previously someone had commited fraud on my account but staff could not resolve the issue after 3 visits to the store."

So went in to get some help for my broken phone. What was genuinely just needed was a new charger. (Would go across the road to the phone shop for way better service) The staff in the shop were incredibly rude and only offered me the most expensive option. They did not even look at the phone. I understand they are not technicians but the way I was spoken to was incredibly rude. Not to mention that the staff member wearing the long black jacket rudely up sold products to an older gentlemen who quite clearly didn't understand what he was buying and was almost forced into purchasing the products with how rude and rushed the staff member was. Would save your time and just call Telstra for any issues.

Visited the Telstra shop in Sale Victoria to buy an iPhone 14 Pro Max but the did not have any. They said to go to another shop in BairnesdaleService was great but not many phones in this shop

Terrible service took money for a recharge voucher as they were mean to help change phone to a prepaid never did it lucky we were able to have it honoured over the phone. 4 of us walked out today due to wait time dont want to go back

If I could give zero stars I would.Want to be treated with respect and listened to? DON'T go to Telstra, Sale. Want a sales person that looks after you and phone that is in your price range? DON'T go to Telstra, Sale.The store staff talk over you, don't hear your complaints or apologise for their mistakes.They will not transfer your phone apps/files to your new device: it is common practice for this store to send their valuable" customers across the road to the (friendly) phone shop who will undertake this service with a $30 fee - this should be a free service to ALL customers in-store.If you haven't made up your mind about the phone/service you would like - they will blatantly push products

Walked in twice now to upgrade my phone and after standing around for a few minutes walked out. Did the upgrade online instead.