Cash Converters Fremantle

Amazing experience! Was served by Emily and she is simply everything you want in customer service! So friendly and helpful, going the extra mile! I usually hate someone trying to upsell me things but she did it in a way that felt genuine and i was almost tempted to buy more! Just amazing!

Predatory tactics used by staff. They offer you far below bottom dollar for items you wish to sell.

Josh was easy to deal with, got cash for spare amp. Was quite busy thou.

Terrible customer service if I could star this Fremantle branch negatively I would 100%. Shocking customer service! The trainee Anton rude, worker Amy lied and manager Chris rude rude rude! They can’t handle an internal situation in store to the extent that it’ll has to be taken to the dept. of consumer affairs.

Best Service's ☺️

skip this store and just go to a reputable stockist I purchased an Xbox one consult from the store online 10 months ago it was an excellent condition however the controller they sent me was damaged and on usable the controls didn’t work they were buttons that wouldn’t even calibrate with the games so I had emailed them about it they sent me a new one free of charge however the Xbox I have from them has stopped working I emailed them about the issues leading up to the moment and telling them that it has stopped working for me and maybe I would be able to get another Xbox totally fine with the type of console I have just maybe exchange it for a different one and the email reply was “i recommend you find one on bargain” and I emailed them again clarifying this was the Xbox I have brought from your store I don’t want to buy another one just for this to happen again and I have not received another email they are very uncommunicative about this issue and it’s quite upsetting because I spent over $200 for it just to stop working in less than a year

Got a beautiful ring from there as part of my Birthday present from my partner Dve Allison.Plus they have this beautiful bangle I want from there atm.SEE THE PHOTO BELOW =

My experience at the Fremantle cash converters has left me numb , I walked in at 4:30 last week there were three people waiting and two being served I simple said to one of the staff there, looks like your too busy to see me in time I’ll come back another day e replied “ I keep telling you to come early you always come too late” with a strong rude attitude! I then simply walked outHe shamed me infront of the other clients I’m mean who do they think they are addressing customers this way?The staff there have tickets on themselves it’s dreadful and completely unacceptable behaviourHowever and more importantly; when I was there a couple of weeks ago looking at my options to sell some gold jewellery (that I had valuations and receipts for) they told me the items were gold plated and worthless!He added that my receipts were lies ! That I had been ripped of and I’m talking reputable well known jewellers that I had historically purchased from.Cash converters don’t offer spot prices they have a medium bench mark fixed price well under any documented historical indexed gold price , to apparently cover the fluctuating gold marketI said nothing because I was speechless at there inaccuracy and stupidityI ended up selling my gold to a professional gold merchant in Fremantle called WA Gold Buyers who is 100% professional and a registered gold dealer buying at indexed spot price and no feesI want to say here; buyer beware, be cautious and above all perhaps avoid this cash converters store in Fremantle and go to another cash converters store who may provide better and more professional good honest service, but who knows !My statement of experience as a customer is true and reliable and not personal