The Good Guys Robina

I needed to have my TV replaced, the staff, Sam and Richard made it so simple for me.Richard is very knowledgeable about the products he sells and was able to advise me on a fridge and robot vacuum cleaner.Thoroughly recommend shopping here.

I didn't have a good experience there, a big bloke employed there acts like he has no interest at all in helping customers. Definitely in the wrong industry mate! went to Bundall store same day.. welcoming and supportive staff and environment..Go Bundall instead

Good guys as a whole are liars. Salesperson pushed for oil heaters to be bought for children's room and claimed they don't get hot. Could cook an egg on them. When I rang up and asked why there salesman push this hard to sell things with false claims and my concerns about the heaters in my children's rooms was very quickly pushed aside by Penny at Robina by saying we didn't force your parents to buy them ". No but you people did convince my elderly parents that they were safe to be in babies and kids room. Not the first time there salesman have lied to try sell something more expensive."

Probably the most unpleasent customer experience we have ever had at a retail store. I ordered a small cheap kitchen appliance for my mum through click and collect and they sent her a text message when it was ready to pick up. When she went in the customer service section were so rude, aggressive and unhelpful and wouldn't let her pick it up unless she had an email from me allowing her to pick up. She had a text message on her phone to say it was for her and to pick it up. Mum is 84 and was quite distressed by the way she was treated. My printer was broken so i wrote out a letter to say she could pick it up, signed it and said they could ring me if needed to confirm as i was at work and mum went in a second time.Again she was treated rudely and still wouldn't let her pick it up and made no attempt to call me. They then said the only way she could pick it up was for them to refund me and then charge mum. I did not give permission for them to refund me and then demand mum pay herself. I was buying it for her.The way this situation was handled was appauling and we will never purchase from this business again. Some team member certainly need intense customer service training and education in compassion and problem solving.

I have been to this store numerous times and each time back I’m hoping they have changed their customer service but NO. just walked in today as it was on my way home so convenient and I was around the Air fryer section for 15 -20 mins with no sales help at all. The only person I saw whilst in the store was a Guy in a orange shirt wiping down some fridges for fingers marks or alike.Again! I walk out once again totally sorry I’d walked in. This is worse than Kmart customer service. How you get any sales is beyond me. How your business survives is beyond me.So I’m off to the company who actually has customer service and advise on a product.No more even thinking of going back no matter how convenient it is.

Went into the robina store today and the big guy named ‘shea’ or however you spell it was very unpleasant to speak to, has no interest in helping anybody unless you’re throwing your card at them, was asking when they will have stock in to his response ‘couldn’t tell you’. He shouldn’t be in customer service. Upon reading some reviews ‘the good guys’ arnt very ‘good guys’ and don’t seem to be doing anything about customer complaints.

Rude staff. Went to buy a vacuum and my first 3 picks were out of stock. I asked why out of stock items are still on the floor and advertised in catalogues? His response was where do you want us to store them? You got room at your place?""

How arrogant and unpleasant of the big guy apparently named Shay, to talk to a serious buying customer and walk away, whatever the heck he thinks of himself. Mate I know Good Guys pays you and you’re not the business owner but you need to get back to basics and learn to show respect towards your employer. Ungrateful of you to turn customers away for no apparent reason, disregarding the fact the your employer needs you to treat customers well and keep them happy by reasonable means. I bought the same product from a better service team member for a way lower price, at least he made his part of sales. Your loss not mine

Went in to buy a fridge as we needed one asap on the 23/06/21. We got to the fridge section and browsed the ones we were interested in for about 20 minutes. In that time my wife and I was not even acknowledged or asked if we were ok even though staff members walked pasted. After my wife and I had discussed a couple which we were interested, we had some questions and wanted to know what the best price for cash on the 2 we were looking at. I scanned the store and spent 10 minutes looking for a staff member before I went towards the front counter and saw 3 staff members helping out a lady. I walked up to the cashier lady and said that we need some help with a fridge as we want to buy one today. She called over the their coms system and requested someone free to give us a hand. After 5 mins waiting at the counter and watching the 3 staff member not even acknowledge I said to the young girl that it's not her fault and told her to tell the manager that they just lost a sale as no one cares here and I guess that's what the after sales service would be like. My wife and I drive to Domayne and purchased the latest Samsung 7000 series fridge and spent $3500 when we got there. Hope management sorts this stuff out as I will never be going back to that store again even though I live in Robina. I would rather travel to bundall instead and I will be telling everyone I know not to go near it with a 10 foot pole.