Forty Winks Fitzroy

We ordered a new bed base and bed head through Forty Winks at Fitzroy. From walking into the door for the 1st time to the delivery of our order (1 week earlier than expected) the service from all the team has been excellent. Sam and Cath in the store showed the patience of true professionals as we selected the material for the items. On top of great service was a very competitive price. Sam from the delivery team communicated throughout the delivery and the arranged time. I'll have no hesitation in recommending this store for your bedding requirements.

Overall, my experience was very poor and I would suggest spending your time and money elsewhere.The bed was delivered a week late (3 weeks from purchase). Each time I called, I was advised it would be there very soon, so I assume they have very poor visibility into their supply chain.I requested free delivery as to make up for the inconvenience and was treated as though I was asking an impossible question. Due to the lack of people skills held by the staff, it was a really unpleasant conversation where the store manager was getting heated and rude.When the bed arrived, it had a mark on the head board and 1 screw was missing from the pack.

I have been most impressed with all staff at Forty Winks Fitzroy, especially Kath who was most helpful with my recent purchases. She gave good advice and I felt no sense of being coerced into buying .Sam , who delivered the good was likewise most helpful and pleasant .

The customer service was excellent and Cath was so helpful and knowledgeable that we were able to select the right bed for us. A friendly and positive experience that allowed time for us to ask questions about what we needed.

Forty winks had exactly what I wanted.Cath was efficient & kind & personable. She personally picked up the folding bed I desperately needed. She gave me the best price she could and offerred to bring it in her personal car to my house. She even lifted the big thing into my car in the end. I couldn't be more grateful. I got exactly what i wanted, when i wanted in the way I like to be treated.

I recently had the pleasure of making my second purchase from this store. Once again I had the same great experience I enjoyed on the previous occasion. My previous purchase had been some bedroom furniture. This time around it was a Bed & Base. The staff were friendly, certainly knowledgeable about the products and offered very helpful advice to assist me in making an informed decision. It's not easy to decide on what bed suits best and I made three visits back to the store before I made up my mind. When I did the usual 'shopping around' for price comparisons I knew I was getting a decent price at this Fitzroy store. I won't hesitate to visit them for my third bedding-related purchase when the time comes.

Lovely sales girl, very helpful and delightful with our purchase however from there on it’s been all down hill possibly the worst customer service I’ve encountered in a long time from a store. The Fitzroy store refuses to take any accountability for their mistakes and the “bosses” use the sales to deliver their poor decisions that they won’t take accountability for their errors. We live local to the Fitzroy store so naturally we would want to collect from here but they arranged for us to collect from Burwood which is miles away. This wasn’t picked up until we actually called to check on eta, myself and partner have spoken to I think 4 staff there on different occasions and told a different delivery date to Fitzroy store. We then arranged for our pick up for Monday as we were told it would arrive on that day to then be told next phone call it would not be there until Tuesday and that the bosses had made a call that of we wanted it on the day they said it would arrive we would have to pay their $80 delivery fee. We certainly will not be returning for any other business we had intended and won’t be recommending our local store to anyone in future. If it were my choice I’d get my money back and purchase the same mattress else where just to make a point on their low level service. Never again 40 winks, NEVER!!

Bed was delivered without any screws or instructions, we had numerous phone calls in which I got made to feel that it was might fault and I had thrown them out (3 people had checked the packaging). After a week I finally got the screws for a queen sized bed and we had a King and still no instructions. More phone calls in which I got told that it didn't matter queen and king didn't need different screws. Still suggesting I had thrown them out. The bed did need extra screws and we ended up having to buy extra at our expense.Really poor service once they had made the sale. I wouldnt buy a bed from here again.

Terrible experience with this store. Our bed was ordered more than 8 weeks ago and we have still not received it. Horrible communication, we've had to call them over 5 times to find out what was going on, they never called us back and when they did, they appeared to have misplaced" our order form. When organising the delivery for the bed we were told it would be difficult as we were on the "other side of the river" in Carlton despite the store being located in Fitzroy

Thanks to Cath and the team for helping to find the perfect bed for me. They were very friendly and very helpful when it came to answering all my questions, and also did a really good deal on the bed. Thanks team!