CHA Accountants Gold Coast

I can highly recommend CHA Accountants, super-efficient, professional and friendly. I'm an extremely happy and satisfied customer who'll be engaging CHA Accountants every year from now on.My story..........personal circumstances unfortunately had me in a situation where I had a lot of outstanding tax returns and the ATO had contacted me seeking urgent submission, with a due date, of my returns, or I would very likely incur penalty notices. As you can imagine, my stress levels were pretty much at an all-time high, what to do, where to start, gathering and sorting my paperwork plus meeting the ATO's deadline. I also have an investment property and I wasn't sure about what deductions I could claim or what I couldn't claim - expenses, capital, depreciation and the rest!I had looked at a lot of accountant/tax advertisements but I saw an ad for CHA Accountants which appealed to me, so I bit the bullet, rang immediately and Cha answered. Cha was amazing from that very first phone call. She really listened to me. She heard and understood my situation without any judgement on my part whatsoever, which was fantastic and it made me feel instantly better. She discussed how we would get this done, what documentation would be needed, what did I have and what documentation didn't I have? Cha offered options and solutions to all of it. All the while Cha kept reassuring me everything would be okay, and not to stress, we can work this out, everything will be fine. It was far better than fine.One week after ringing Cha, my years of paperwork sorted/dealt with, all my claimable deductions worked out and reviewed, and my outstanding tax returns were submitted by Cha as per the ATO's due date. A few days later I had my tax refund, far more than I had thought I would ever get and I was incredibly happy that Cha sorted it out and I didn't incur any penalties.I hope my story of my very positive experience with CHA Accountants is helpful information for others, Ann-Maree Fisher.

Several months ago I contacted Cha Accountants regarding overdue returns for my SMSF. I was quite worried about any ramifications from the ATO for being late. I arranged an interview with Cha and she made me feel quite at ease after the first visit as to how she could help me to get everything up to date and compliant once again. The service I received during this time was nothing but professional and friendly. I was amazed at how quickly my returns were all completed and lodged. I would strongly recommend Cha Accountants to anyone with a SMSF.

My friend referred me to Cha. From the beginning to end my experience with Helen, Cha and Caro very much positive. They are absolutely an amazing team! Very high level of customer service, made clients feel valued and love the multicultural environment. Very accommodating to rescheduled with little notice due to my limit availability. Caro made the whole process very easy that require only least effort on my part and gave helpful tips too. I will definitely use them again next financial year. Go to CHA if you are looking for a new accountant, or never had one and book an appointment

Cha was so supportive and understanding in helping me lodge many years of complex and late tax returns. She never hesitated to give me a quick call to reassure me and encourage me to get my taxes sorted. She made the process painless and simple. I would highly recommend calling Cha if you have any overdue returns.

Sorry, I had one of the worst experiences. Cha hasn't come back to me in order to explain what was wrong. At the end I overpaid for a service which hasn't been done correctly and consequently I changed the accounting company.

I can not thank CHA Accountants and her team enough for the help they gave us. We had multiple years of tax returns with mountains of paperwork. They made us feel so comfortable and eased our stress and nothing was any trouble to them. The end result was amazing and they kept us up to date during the whole process. I would highly recommend CHA Accountants to business or general tax returns.Again thank you Cha!

Cha is very personable and professional. My tax return was dealt with efficiently and expeditiously. I had fallen behind in my returns and Cha effortlessly bought me up to date. She was very accommodating when I was unable to attend an appointment and rescheduled with little notice.From beginning to end my experience was very positive. I was made to feel like a very valued client by the exceptionally friendly team.I cannot thank Cha and the team enough for the outstanding service they provide and highly recommend them for your accounting and tax return requirements.

Thank you so much Cha and Helen. I was 15 returns in arrears and had lost some PAYG summaries but Helen put me at my ease on the first phone call advising that all issues could easily be dealt with. A few days later after a meeting lasting only just over 2 hours I had 15 returns completed, signed and ready for lodging, with a nice refund due. Cha and Helen were so professional but with a friendly manner that totally removed my stress. Cha talked me through the process and prompted me for the information needed to complete my returns fully. I left with a great weight removed from my shoulders. I have no hesitation in recommending Cha Accountants. I couldn’t be happier - they are brilliant.

Had an appointment booked with whom I thought was going to help me out with my tax return, it turns out that CHA the lady running the business and her assistant, just prior my appointment had cancelled (VIA TEXT) on me saying that they had more important business to look after: such as an “auction”!After a brief call with her awkward assistant that didn’t even spoke English, Mrs Cha called me back saying she couldn’t remember neither our appointment , time scheduled or all the datas and information that I already sent to her, well I obviously showed her my disappointment and hang up…but eventually after 10 minute I received another text from her saying now she found my TFN and all she needed.I never thought/heard anything so UNPLEASANT and UNPROFESSIONAL from an accountant.Terrible service

I highly recommend Cha Accountants! I was a first-time Client in December 2017 with 8 years of tax returns needing to be processed and lodged. From the initial phone call through until I received my refunds earlier this month, I was extremely impressed with the customer service I received from Cha and her Assistant, Helen. Everything they promised they would do, they delivered on! This included quick responses to my phone calls and emails when required. Cha also went above and beyond with this by replying to an email during their Christmas/New Year shutdown period (and it was in the early hours of Saturday morning after me sending the email on the Friday)! Cha also provided helpful advice and guidance in relation to my returns, and she was super-efficient with preparing and lodging them! Thanks again Cha and Helen for a great overall customer experience!