Enmore Medical Practice

I went in for a prescription renewal and Dr. Hany didn’t really listen to me at all. I have not seen him before so I tried explaining my situation but he was a bit rude and didn’t seem to care. I understand if he did not want to issue the prescription for whatever reason but it would have helped me to know why as now I have to see another doctor somewhere else and try again.

I’ve seen dr Sandra a couple of times now for myself and my young son. She is great, really thorough. I don’t understand all the bad reviews, she’s straight forward and actually has a good sense of humour. We’ve never been rushed or treated rudely by her or any of the staff for that matter.

Terrible service. the Dr. does not wanna take more than 5 min. to see you and you can only have one problem each time you see her". How is that for a person who vows to take care of people when they graduate. :)I should have checked the reviews before going there."

Dr Sandra Zhang has been so patient and helpful on all my visits, as I had a lot of forms for her to fill out. The reception (for the most part) has been very kind and helpful, even when I had a lot of questions. I love that I was able to get appointments booked so quickly, even as a new patient.

Highly unprofessional and - despite it being a very quiet time of day - totally chaotic. I wish I'd read the other reviews before attending this practice!!I will say: the nurse who saw me today was very lovely. I hope she can escape soon:)

Have been visiting this practice on and off for a few years only when I need to. For a practice that only takes appointments, on average I’ve had to wait 45mins to an hour after my booking time before seeing anyone, so I’m finding it hard to see the point of making an appointment to begin with. I once waited almost 2 hours for a once off doctor to see me fill out my fitness to drive forms. No apology or explanation from the doctor as to why they took so long to see me, and why they weren’t communicating with the receptionist when she was calling to check on them for me (one of the few kind and sympathetic receptionists I’ve interacted with at this practice). There was nobody else in the waiting room and nobody in before me. The reception staff lately are so unfriendly and rude both in person and over the phone. I stood at the counter for 5 mins watching two receptionists talk to each other without acknowledging me even though they both looked directly at me. They answer the phone already irritated and impatient. A real shame as Dr Vijaya is my preferred GP but I’ll be heading up the road to the walk in clinic from now on. This review is based on a number of experiences I’ve had dealing with the practice over the last few years, and finally decided to check other reviews after getting off the phone to another receptionist with an attitude problem today, and curious was to see if other people have had the same experience. It’s clear I’m not the only one.

Richard Lee is one of the best GP's I have been to, he is very calm, informative and patient.This is also one of the very few remaining bulk billed GP's in my area so it doesn't cost a lot to get the help you need.

The administration staff at this practice are truly unprofessional and very unhelpful.I called as I am unwell and explained I am unsure if my illness is contagious, I asked if there is any precautions I should take before attending my appointment- the staff member was eating food while speaking to me over the phone and couldn’t clarify if there was anything I needed to do- all while chewing loudly into the phone.My regular GP Dr Lee is amazing and if I didn’t have such respect for Dr Lee I certainly wouldn’t be attending this medical practice.As a patient here on some 4 years I cannot understand why they can’t have professional staff that actually have care for their patients.If you’re looking for a GP I would suggest to look elsewhere.

This is a wonderful Medical Practice. I’ve been coming to this Medical Practice since 2014 and I’ve been always looked after extraordinarily well. All staff here is extremely polite and helpful. The Practice Manager is absolutely wonderful. Over the years, I’ve seen how this lady has been dealing in an exemplary and very constructive way with patients and staff members etc. - even when she had to deal with difficult and sometimes emotional situations.For my GP, Dr. Dino Fattore, I have only words of utmost appreciation and deepest respect and gratitude for looking after me over all these years. He is one of the kind Medical Doctor, with unmatched professionalism, medical knowledge, compassion and patience - just to mention only few of his so many supreme professional attributes and characteristics that make Dr. Fattore absolutely unique.

The most appalling service experience received by the receptionist working Sunday 26th March 2023. I rang to enquire about a Telehealth service for my partner who tested positive for covid and is in the high risk category. My enquiry was weather the GP working today could prescribe antivirals covered by the PBS as our doctor didn’t work Sundays. I was advised I would have to ask the doctor this but pay a $85 consult fee first. When I asked for this to be confirmed first prior to making a booking she raised her voice, took a tone and said “fine!” Before hanging up on me.I walked into the medical centre 15 minutes later (I had not been called back so the hang up wasn’t accidental) to be told by the same reception she had intentions of calling me back when the doctor came in. No apology and no empathy for the situation displayed. Just a blank stare and again told she would call me when she could speak to the doctor. When I asked if she could understand the worrisome situation I was in with a partner with covid who is high risk and how hanging up on someone is unacceptable and simply cruel, she just stared at me then repeated that she would call me when the doctor came in.I chose to wait in the reception area for the doctor to arrive and then was told the same thing. A consult would be required first before my partner could be advised if she would qualify for PBS covered antivirals or whether the doctor “would choose” to prescribe treatment under PBS.Absolutely appalling and shameful experience that just made an already stressful and worrying time worse.