Life Pharmacy Napier City

Had to buy an over the counter medicine for a routine issue, I could visibly see the cheaper option right in front of me but the pharmacist grabbed the most expensive item, didn’t even give me a choice in the matter, didn’t ask what I’d like, and proceeded to charge $35 for medicine my doctor gives me for free. It was 4pm and I was going away and everyone knows how impossible it is to get into a doctor these days. It was embarrassing to ask for and then my vulnerability is extorted?! I think given Gabrielle and what’s happened, is it really ok to be gouging your customers? Do you not think that I lost things during this too? Absolutely disgusted, I will never ever bring my business here again. You should be ashamed of yourselves.

Recently had the pleasure of dealing with a lovely lady Helen over the phone. She was super helpful, will make this pharmacy my go to now.

This is our regular pharmacy, with a great range of stock, and friendly staff.We appreciate them working during the lockdown! Thanks a lot

Read times of opening and also on the covid-19 website said that we could pick up rapid testing between the hours of 10 a.m. and 11 a.m. on a Sunday but to find that the place was closed if they are not going to stick to the hours that they have advertised could they please update the times very inconvenient as I've had to ask somebody else to pop in and pick up the test for us for retesting

Neat well stocked little pharmacy. Handy to pop in for a flu jab!

Wasn't able to get, answer on fone

Popped in today (Sunday) and was served by a lovely young blonde lady who had a Clinque badge on her. She was so helpful and professional. Thank you for your amazing customer service.

18 April 2022The heart of our community, pharmacist Peter Bailey went out of his way to help me today. I had run out of medication and I always get my repeat meds on a Monday. Unfortunately with today being Easter Monday and I was out of the country last week, I was unable to get my Dr to send through a script as they were closed. Peter rung around and managed to track down my Doctor and get permission to dispense enough medicine to get me through until the doctor surgery opens tomorrow. If you are looking for a pharmacy that goes out of there way to help, I totally recommend Peter and Gary from Life Pharmacy Emerson St Napier.On a side note, my cousin was in town from Auckland for the sailing regatta this past weekend and had forgotten to pack a couple of personal items, Good Friday EVERYTHING was shut, Life Pharmacy just happened to be open for a couple of hours doing RAT tests for people travelling internationally, even though the doors were closed the team opened for her so she could purchase a couple of items. She said that would never happen in Auckland. Good work

they always forget half your script, never take responsibility for mistakes. be prepared to spend hundreds of dollars in doctors fees to replace the scripts that they lose, or forget to do. if you have any choice in the matter, go somewhere else